Doctor’s Assistant/Receptionist jobs at Ottawa, Ontario, Canada Full Time

Dermapure is the benchmark company for non-surgical, medical-aesthetic care. With 76 clinics across Canada, our philosophy is to offer high-end, non-invasive treatments that combine the latest innovations in skin rejuvenation with visible, natural results.

Our Benefits –

• Competitive compensation
• Comprehensive group insurance program
• Access to telemedicine
• Advantageous discounts on medical-aesthetic treatments and products

Responsibilities –

• Assist the doctor on injection days by: Providing exceptional customer service skills and a warm demeanor. Controlling flow of patients from arrival to waiting room to preparing. Preparing the treatment rooms so they are clean and stocked for injection (supplies and products). Getting patients ready for treatment: face washed, photos, consent, topical, discuss treatment and aftercare. During treatment, providing reassurance to patient, discussing aftercare, documenting treatment and other services or products discussed for front staff to address patient. After treatment, assisting with aftercare instruction, ice and arnica, follow up reinforced.
• Administrative tasks: Keep medical charts confidential. Keep treatment rooms neat and de-cluttered. Keep track of injectable inventory to ensure products & supplies ordered on time and kept in stock. Mix neuromodulators at start of day. Keep an eye on supply of neuromodulators throughout day. Optimize Dr schedule – daily/weekly. Communicate with other staff as to scheduling, handling of patients, assistance needed, etc.
• Greeting Customers/Customer Service : Greet customers when they arrive at the clinic and provide outstanding customer service. Create a file for each new customer and update existing customer files. Answer phone calls and reply to customer e-mails. Book customer appointments and manage the appointment calendar. Prepare customer files for next-day appointments.
• Reception Management: Implement the clinic’s opening and closing procedures. Manage correspondence and postal mail. Establish the day’s treatments in collaboration with the consultant. Manage the clinic’s info e-mail inbox. Ensure that the reception area, boutique area and waiting area are properly maintained and stocked. Order office supplies and beverages. Close batches, balance daily reports and transfer receivables to accounting. Ensure availability of cash in the register and notify the person in charge
• Customer Invoicing: Prepare customer invoices and verify invoices daily.

Requirements –

• High school diploma is mandatory, training in secretarial/office systems would be an asset
• At least two (2) years of experience in a similar role.
• Bilingual: English, French.
• Experience in the medical-aesthetics field.
• Ability to communicate effectively.
• Demonstrated rigor, reliability and flexibility.
• Proficiency in Microsoft Office Suite.