Title : Engagement Manager
Experience: 10 to 15 years of experience in the US market & the IT services industry
Duration: Full Time (Remote)
Areas of Focus/Technology: Oracle
DESIRED SKILLS AND EXPERIENCE
EDUCATION AND CERTIFICATIONS
Engagement manager responsibilities include, but are not limited to, the following:
Pre-Engagement
o Foster positive relationships with our customers as their primary point of contact
o Engagement Kick-off.
o Review and understand the signed statement of work and contract.
o Ensure that the delivery team is briefed on the deliverables and milestones of the project.
o Set up the appropriate systems of record with the information needed to track project progress.
o Coordinate all pre-engagement activities with the Sales team, the Delivery team, and the customer.
o Work with Delivery Managers in acquiring the correct resource(s) for the project.
Engagement Execution
o Prepare and manage the project and resource plan.
o Manage project teams and hold regular team meetings to review current work.
o Document the project’s Risks, Assumptions, Issues, and Dependencies.
o Monitor project scope, review, document and approve project change orders.
o Ensure timely and accurate billing and invoicing of the client.
o Generate status reports on project performance and present to the customer and to internal leadership on the appropriate frequency.
o Serve as the first point of escalation, and address customer issues with speed and efficiency.
o Work with sales teams to generate new business.
o Identify upselling and cross-selling opportunities.
Engagement Closure
o Survey the customer for satisfaction level and feedback.
o Ensure that the engagement is registered in the appropriate systems of record.
o Drive a project retrospective, document, and publish lessons learned.
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