Driving Force Vehicle Rentals, Sales and Leasing Looking for Telematic and Fleet Card Lead at Edmonton, Alberta, Canada Full Time

Embrace an incredible journey as our Telematic and Fleet Card Lead at the Driving Force Fleet Solutions. The Telematics and Fleet Card lead is responsible for the direction and management of the telematics fleet card program. This role will oversee the coordination and implementation of telematics and fleet card policies and procedures, while remaining aligned with the strategy of the organization. This role will also provide proactive coaching, guidance, and support to the telematics and fleet card team.

Discover why you should work with us:

• You are valued and supported with competitive pay and benefits, such as extended health coverage, dental benefits, and a personal spending account.
• We prioritize your team’s well-being by offering various perks, including a 50% discount on rentals at any DRIVING FORCE location and a company matched savings and emergency funds program for your future security.
• We emphasize work-life balance, offering 3 weeks of accruable vacation, a flexible work arrangement, and wellness programs for personal and family focus.
• We are committed to your growth with our inclusive and enjoyable company culture that allows career advancement through hands on training and opportunities for career progression within the organization.
• You will experience a vibrant and cooperative work atmosphere, along with the chance to collaborate with a forward-thinking team in the automotive sector.

What you’ll do:

Training, Scheduling, and Management

• Train new and existing team members on company policies, processes, and forms related to their roles.
• Schedule team shifts and ensure time zone coverage is in place.
• Process timesheets in the Company’s HCM system (if required).
• Provide direction, guidance and coaching to team members on customer service excellence.
• Responsible for hiring and performance managing staff.

Key Responsibilities:

• Develop standard operating procedures (SOP’s) and modify where required.
• Develop KPIs and associated metrics for telematics and fleet card reporting.
• Develop and manage to service level agreements (SLA’s) and modify where required.
• Monitor and manage telematics volumes, field customer inquiries and requests.
• Monitor and manage fleet card KPI’s, field customer inquiries and requests.
• Ensure SOPs are being adhered to by team members.
• Manage customer escalations.
• Provide recommendations for system/software enhancements.
• Monitor market trends and innovations and communicate with manager on findings.
• Review, monitor and provide manager with monthly reports, statements, KPIs and telematic and fleet card trends.
• Schedule regular meetings with team members and individual employees to communicate company information and provide feedback.
• Ensure healthy interdepartmental cooperation.
• Participate in monthly Fleet Solutions team meetings.

What you’ll need:

• 3+ years of experience at management level
• Post secondary education considered an asset.
• Experience in the automotive industry an asset.
• Previous experience with telematics and fleet cards considered an asset.
• Previous credit management experience considered an asset.
• Strong organization skills and ability to multitask.
• Exceptional written and verbal communication and interpersonal skills
• Ability to communicate cross departmentally.
• Experience in customer service.
• Process-driven with attention to detail.
• Effective conflict resolution skills and ability to handle challenging conversations.
• Due to fiduciary responsibility, pre-hire Criminal Security Clearance and Credit Check is required.
• Valid Driver’s License and Driver’s Abstract acceptable to TDF Group’s Driver and Vehicle Safety Program (to drive company vehicles)

The Driving Force Fleet Solutions values diversity and is an equal opportunity employer. We encourage applicants from a wide range of candidates including women, men, visible minorities, Indigenous people, and persons with disabilities. While we welcome applicants from all interested individuals, please note that only selected candidates will be contacted for an interview.