DSV – Global Transport and Logistics Looking for Operation Manager, Carrier Compliance (site location in Saint-Maurice) at Bas-Saint-Laurent, Quebec, Canada Full Time

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: Saint-Maurice, QC

Job Posting Title: Operation Manager, Carrier Compliance (site location in Saint-Maurice)

Time Type: Full Time

The Operations Manager, Carrier Compliance, is responsible for a medium to smaller size account or a specific area within a larger customer account. They will have operational and relationship accountability to support the customer. The Operations Manager, Carrier Compliance, has the primary goal of meeting and exceeding customer expectations, providing superior customer service and achieving service and savings goals.

Key Duties And Responsibilities

• Manages and aligns customer’s expectations with deliverables defined in the project scope document(s).
• Work closely with Colleagues to plan and execute the requirements from customers, including but not limited to training and outsourcing functions to colleagues
• Effectively and efficiently responding to internal and external client’s inquiries; resolving any conflicts or problems that might arise
• Delivers (implements and manages) targeted project savings and develops appropriate tools to monitor performance in a defensible, accurate manor.
• Accepts complete accountability for customer savings, operations execution and satisfaction.
• Achieves sufficient customer satisfaction to justify favorable reference and contract renewal.
• Assists Logistics Manager in account or project launches.
• Communicate with carriers to monitor freight movement
• Milestones updates are entered in Real time in the TMS
• Identifies and quantifies potential supply chain improvements.
• Manages organizational issues involving customer’s various functional areas and multiple plant locations.
• Manages carrier relationships with the local client locations and assist in the contracting process.
• Ensures that tracking meets established standards but will escalate for resolution as appropriate.
• Understand current industry market conditions. Communicate any carrier issues that might impact operations.
• Working knowledge of transportation cargo claims, transportation laws and risk management
• Keep the Customer and Logistics Manager updated on significant issues or trends.
• Need to have knowledge and understanding of ground transportation (LTL and FTL)

Other Duties:

• Facilitates weekly operational meetings with customer, including specific project of task meetings
• Publishes weekly operating report and KPIs to walk customer through weekly
• Utilization of the TMS system, as required

Quality, Health & Safety:

• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Qualifications

Education and Experience

• A minimum of 3 years substantial relevant experience in Operations Management, preferrable in LLP or carrier compliance environment
• A minimum of 5 years of Logistics experience
• Education in supply chain logistics, international transportation, or a related field of study.
• CIFFA certificate, an asset

Skills and Competencies

• Intermediate mathematical skills
• General industry knowledge of common carrier contracts, freight payment and audit processes and supply chain engineering.
• Proven track record in operations management. 3PL a plus.
• Project management skills and the ability to manage and motivate all levels in the organization.
• Knowledge of the customer base and system capabilities is critical.
• Strong work ethic and patience.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
• Ability to work independently and as part of a team builder
• Excellent organizational and time management skills
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• Fully bilingual (English & French) both verbal and written
• Ability to communicate effectively in a diverse multicultural environment.
• Proficiency with Microsoft Office suite

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Occasional travel may be required
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. More than 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

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