Position Overview:
Responsible for providing bilingual support to Eaton customers, distributors, end users, potential future customers and Field Sales with technical support and product, delivery, pricing, claims/returns and program information. The incumbent will also manage customer orders, including order entry and order changes, and will expedite orders and shipments with operations.
In this function you will:
Serve as a key point contact for all product related activities that are handled through the EatonCare Customer Service Centre (pre-order/present-order/post-order)
Provide telephone support for order entry, order expedites, special shipments as well as any other inquiries related to shelf-good products
Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through multiple order entry systems, using established business rules
Provide product selection and identification for new applications, as well as cross reference for old-to-new and for competitors’ products
Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information
Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with supply chain to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
Manage orders in an environment within a fast-paced and changing environment across multiple business systems
Provide cross-functional support to our logistics and supply chain department as well as warehouses across Canada
Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations
Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses)
Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
Qualifications
Required (Basic) Qualifications:
University degree or college diploma from an accredited institution
Bilingual in English / French – will be required to communicate fluently in French with the customers and sales and English with all other supporting functions
Minimum 1 year of customer facing/ customer service support experience
Must be legally eligible to work in Canada without company sponsorship now and in the future
No relocation provided
Preferred qualifications:
Knowledge of Global Vista, Oracle / Sterling platform
Working knowledge of BidManager software
Knowledge of electrical and mechanical components and systems
Position Criteria:
Ability to multitask and work in a fast-paced environment
Effective time management and strong analytical skills
Excellent interpersonal skills (verbal and written communication). Communicate with administrative, operations and supervisory staff as required
Proficient in creative problem solving, conflict resolution and managing priorities
Strong computer skills and highly proficiency in Microsoft Office suite applications
We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.
Flexible work options to help balance work/life demands (at participating Eaton sites)
Healthcare/retirement savings programs
Competitive compensation packages to reward skills and performance
Tuition assistance or financial help for ongoing learning and development
Health, Dental, Vision & Wellness programs
Donation matching (U.S., Canada, Puerto Rico)
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: https://www.eaton.com/ca/en-gb/ company/policies-and-statements/accessibility.html
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What you will get from us
Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.
We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Job: Sales
Region: North America – Canada
Organization: ESSG CA Canada
Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time
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