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Eaton’s Electrical Engineering and Services Division is hiring a Field Service Representative to join our team. This position will be located out of our Sudbury, ON service facility.
The Field Service Technician is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.
The primary purpose of this position is to provide field service engineering and technical assistance to customers in areas of installation, startup, maintenance, repair, training and modification on power transmission, distribution and generation equipment and systems.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
In this function you will:
- Provide field service engineering, technical assistance, scheduling and sales support direction to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment;
- Responsible to self-manage assigned projects for electrical equipment; knowledge of electrical test and diagnostic equipment.
- Deliver technical solutions to customers.
- Performs less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.
- Mentor less experienced technicians.
- Provide technical training.
- Perform all job functions with adherence to Eaton’s Philosophy and Values, as well as Safety and Environmental standards.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.
Why Eaton?
- Be a key member of a world-class service organization that consistently experiences growth.
- Join an organization where your health & safety are the number-one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job.
- Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions.
- Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support.
- Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring.
- Competitive salary and benefits package including pension, medical, dental, tuition reimbursement, paid holidays, vacation, wellness programs.
- Tools including a company vehicle, laptop, hand tools, meters and smartphone.
Qualifications
Required (Basic) Qualifications:
- Diploma or Degree in Electrical field from an accredited institution/ or Red Seal (309A) Interprovincial Journeyman Electrician Certification/Ticket
- Minimum of three (3) year of experience evaluating and servicing electrical distribution or control systems
- No relocation assistance is provided.
- Driver’s licence is required
- Legally authorized to work in Canada without company sponsorship.
Preferred Qualifications:
- Experience in protective relays preferred.
- Experience in performing power quality measurements, troubleshooting, and analysis preferred.
- Proficiency in French and English
Position Success Criteria:
- Excellent communication and interpersonal skills.
- Strong analytical aptitude and complex problem-solving skills.
- Intermediate knowledge of Microsoft office applications.
- Effective time management, prioritization and project management skills
- Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
- Understanding of the company’s and competitor’s electrical, electronic and mechanical products.
- Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
Please be advised that as part of this position, you will be subject to Eaton’s Drug and Alcohol Policy, a copy of which is available for your review. Pursuant to that policy, you may be required to undergo drug and alcohol testing depending on the conditions set out in that policy.
Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: : https://www.eaton.com/ca/en-gb/company/policies-and-statements/accessibility.html
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We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Engineering
Region: North America – Canada
Organization: ESSG CA Canada
Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time
