eCapital Corp. Looking for Delinquent Account Specialist – Internal Applicants Only at Orillia, Ontario, Canada Full Time

At eCapital, we are on a mission to ignite growth and empower businesses across North America and the U.K. by accelerating their access to capital. Our expertise and forward-thinking technology create customized, cutting-edge solutions for clients in over 80 industries. We are proud to have been named to the prestigious Inc. 5000 Fastest Growing Company list in 2023, recognized as a ‘Great Place to Work’ by the Secured Finance Network, and celebrated as a ‘Most Innovative Company’ by ABF Journal; all thanks to our dynamic team who are the cornerstone of our success.

The Role

Do you want to be a part of a team with one of the highest Gallup Q12 survey results company-wide? Did your Clifton Strengths Assessment identify you as a talented problem solver who gets things done? Do you think creatively and persevere until you achieve results? If this sounds like you, the Risk and Recovery team has a position for you!

The individual selected for this position will work closely alongside a talented group of Delinquent Account Specialists. Due to the collaborative nature of this growing team, this position comes with “loads” of support and is an excellent opportunity for professional growth. This role provides exposure to various aspects of Customer Service, Collections, Contracts, and Batch Processing. 6+ months experience with eCapital, especially in Collections or Customer Service, would be considered an asset.

General Duties Include

• Investigating Client Accounts flagged as Inactive with or without Shortfall
• Calling and emailing Clients to discuss inactivity and shortfall
• Conducting investigations and research into Client Accounts
• Assisting clients as they transition their account back into compliance
• Negotiating repayment plans with clients on deficient accounts
• Analyzing open AR and resolving collection issues
• Communicating with various intercompany departments

What You Bring To The Table

• 3+ months with eCapital
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite including Excel
• Able to maintain composure in difficult situations
• A talent for de-escalation, comfortable having difficult conversations with clients regarding unpaid balances or credit reporting
• Sound judgement and strong negotiation skills Must be persistent and have a basic understanding of skip tracing tools
• Problem solver, accurate, outside box thinker
• Excellent organizational skills
• Able to focus and work both independently and collaboratively
• Meticulous attention to detail
• Strong time management and prioritization skills
• Accountable with a high standard of excellence
• Strong intuition as it pertains to detecting fraudulent client patterns, behaviours, or dubious claims

Rate: $21.00 Hourly

Please note that the role of Delinquent Account Specialist will require in-office presence, and that this role cannot be occupied remotely. Only the top 3 candidates will be interviewed for this role.

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