Edible Arrangements Oakville Looking for Customer Service Representative at Oakville, ON Full Time

Company description: Gourmet gift shop selling fresh fruit arrangements, fruit bouquets, fruit baskets & platters filled with treats like chocolate-covered strawberries, dipped fruit, cookies & other irresistible desserts – the perfect gift for a birthday or anniversary. Edible Arrangements are ideal for corporate gifting, Valentine’s Day, Mother’s Day and any everyday occasion. With curbside pickup and no-contact delivery available, Edible Arrangements is always at your fingertips.

Job description

The Fruit Experts – Customer Service Associate ensure Edible® service standard met and surpassed by providing customers with prompt service and delivering a WOW experience.

Essential Job Functions and Responsibilities:

• Demonstrates a strong understanding of product knowledge and quality standards
• Welcomes and connects with every customer to provide excellent customer service
• Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals

• Assists customers in the selection and purchase of Edible products
• Uses effective sales approaches and displays strong knowledge of product line
• Effectively converts customer inquiries into sales
• Builds long‐term relationships and builds the trust and loyalty of customers
• Responds to customer needs
• Maintains customer service area and equipment in a clean and appealing manner
• Manages difficult customer situations in a calm and professional manner

Maintains Quality Store Operations

• As needed, prepares a variety of fruit arrangements, dipped fruit, and ETG products to Edible standards
• Follows store policies and procedures for operational flow at each station
• Performs cleaning tasks in accordance with the cleaning standards and works as a team player
• Presents oneself professionally and demonstrates clear communication with all customers and co‐workers
• Follows standards for merchandising, stocking, rotating and storing all products

Financial Contribution

• Follows cash handling and register policies
• Follows inventory stocking and recording guidelines
• Takes responsibility to learn all aspects of the position
• Learns and demonstrates creating the Edible Experience
• Learns and performs duties of customer Service, production, and/or delivery driver as needed
• Learns and demonstrates all performance standards by completing in‐store training and utilizing digital training portal on an ongoing basis

Job Requirements:

• High School Diploma or equivalent preferred
• Previous experience working in customer Service or food service establishment preferred
• Excellent customer service and communication skills
• Demonstrated ability to sell and up‐sell products
• Good math and money handling skills
• Positive attitude
• Enjoys working within a team
• Enjoys working in a fast‐paced environment
• Drive and determination
• Desire for personal and professional growth
• Valid state driver’s license and a clean driving record
• Computer skills including Microsoft software and register skills
• Ability to lift, carry and/or push objects weighing up to 50 lbs.
• Ability to stand, bend, reach and scoop throughout assigned shift

Job Types: Full-time, Part-time, Temporary, Permanent

Salary: $14.00-$16.00 per hour

Apply now: START IMMEDIATELY

Work Remotely

• No

Job Types: Part-time, Seasonal
Part-time hours: 25 per week

Salary: $15.50-$17.00 per hour

Benefits:

• Casual dress
• Company events
• Discounted or free food
• On-site parking
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 4 hour shift
• Day shift
• Every Weekend
• Holidays
• Monday to Friday
• On call
• Weekend availability
• Weekends only

Supplemental pay types:

• Tips

COVID-19 considerations:
COVID-19 considerations:
All Customers are required to wear a mask, curbside pickup available, common surfaces are sanitized regularly

Work Location: One location