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Preferred Qualifications
Foundational knowledge of the mortgage industry
1 year of client service representative experience
Type speed of 40 words per minute or better
Job Summary
As a Client Care Specialist for Edison Financial, you will communicate with our mortgage clients about necessary loan documents and information needed and work to move them to final loan approval.
Responsibilities
Effectively communicate with clients using written and verbal communication methods
Understand conditions needed to close to obtain final loan approval and review them with the client
Understand how the different teams in the mortgage process impact the client experience and can change communication tactics based on the information
Consistently meet minimum production goal numbers and quality metrics
Who We Are
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. And we’re passionate about the work we do, and it shows. We’ve been ranked #5 on Fortune’s list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2021.
Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
The Company has policies to support applicants with disabilities, including, but not limited to, policies regarding the provision of accommodations that take into account an applicant‘s accessibility needs due to disability. For more information, please call us at (800) 411-JOBS or email us at [email protected].
