ELC Dispatch Solutions Looking for Customer Care Co-ordinator at Malton, ON Full Time

Respectfully serious candidates only

ELC Dispatch Solutions offers a unique alternative that is an innovative and effective management tool with advance processes designed specifically for insurance companies, their customers, their partners, and the automotive industry.

A multi-faceted dispatch solutions company seeking a dynamic, organized, and self-starting individual to serve as a specialized logistics coordinator.

Job Responsibilities:

• Handling of inbound/outbound customers/vendor inquirers, bookings, negotiations, and authorization including status.
• Communicates with Customer/Vendor, verbally and/or in writing.
• Under direct supervision, learns the elements of handling by on-the-job training about each element of the handling process.
• Maintains compliance with all standards, controls, policies, and practices.
• Perform other duties as assigned.

Qualifications:

• Insurance and repair industry knowledge is an asset.
• Minimum 2 years of customer service or call center experience.
• Have good listening skills.
• Highly Organized
• Highly Motivated, efficient, and focused
• Able to work in fast pace environment.
• Ability to support in emergency situations.
• Excellent communication skills both verbal and written.
• Be comfortable talking on the phone.
• Computer knowledge is a must i.e., word, excel.
• Ability to multitask.
• Punctuality and respect of working hours
• Ability to develop and maintain solid working relationships with professional and personal contacts.
• Ability to resolve customer concerns in a diplomatic manner.
• Ability to engage customers in a friendly and professional manner.
• Capacity to communicate with customers effectively.
• Engage appropriately and work as part of a team.
• Capacity to work independently and seek out assistance as required.
• Positive attitude and ability to handle responsibilities with ease and calm demeanor.
• Fast Thinking
• Problem Solver
• Compensation is dependent on experience.

Language: English/Bilingual

Job Type: Full time, days, evenings & weekends (Part-time)

Job Types: Full-time, Part-Time, Permanent

COVID-19 precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

ELC DISPATCH SOLUTIONS provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, Colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Women-led organization
• LGBTQ+ friendly workplace
• Age-inclusive

Work Remotely

Job Types: Full-time, Part-time, Permanent

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Full protective COVID measures in place.

Application question(s):

• How many years of customer service experience do you have?

Experience:

• dispatching: 1 year (preferred)