Eminence Organic Skin Care Looking for Receptionist (18-Month Contract) at Vancouver, British Columbia, Canada Full Time

Core hours: Monday to Friday from 8am – 4:30pm PST

18-month Contract

This position is required to be onsite 5 days a week.

Role Summary

As the Receptionist at Eminence, you are passionate about delivering Extraordinary Service in every interaction with Customers. You are part of a Team of Receptionists that is the first point of contact many people will have with Eminence. In this role, you will answer and direct calls and assists Spa Partners, Retail Customers, and Internal Eminence Team Members. You are also responsible for providing clerical and administrative support to Eminence. As the Receptionist, you will report directly to the Office Services Supervisor.

Responsibilities

• Answer all incoming calls within 2 rings using Cisco Call Attendant and direct callers to the appropriate Team or Team-member
• Receive, direct, and assist guests, couriers, and vendors
• Review, answer, and/or forward emails internally which have been sent to the general Eminence mailbox
• Provide assistance with various company-wide administrative tasks
• Organize and track couriers to ship packages (local and international) in a timely manner
• Update addresses and status of returned mail in the Customer Relationship Management (CRM) software
• Sort and distribute all incoming mail and packages and prepare outgoing mail and drop it off at the mailbox daily
• Monitor usage of supplies and re-order as necessary to maintain adequate stock of office, cleaning, and general supplies
• Ensure cleanliness and adequate stock levels of supplies in the kitchen
• Act as the primary point of contact internally and with suppliers and vendors for office and kitchen supplies

Qualifications

• Multi-line phone systems – 1 year
• Exceptional Customer service and problem-resolution experience
• Customer Relationship Management (CRM) software experience – asset
• Excellent verbal and written communication skills
• Demonstration of responsibility and ownership – ability to see things through and manage tasks and projects to completion
• Ability to multitask and work well in a high-pressure, multiple-deadline environment
• Ability to work well with minimal supervision and many styles of leadership
• Proactive, highly organized, and extremely detail-oriented
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Ability to exercise diplomacy and discretion and to handle information appropriately

Total Rewards

• Competitive salary, quarterly and annual bonuses based on individual and company goals
• 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
• Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

The Application

Please submit a resume with a cover letter.

Applications are currently being reviewed. Immediate submissions are still welcomed.

Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

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