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This is a remote position.
Job Opening: Distributed Call Centre Manager for Solar Company (Work from Home)
Company: EnergyPal
Industry: Solar Energy Technologies, Renewable Energy
Products: Solar Panels & Battery Storage for Homes
Markets: Canada, USA
Locations: Work from home in Canada
Compensation: OTE $55,000-$70,000 CAD annually. Benefits provided after 6 months of full-time employment. Advantage of being able to work from the comfort of your own home!
EnergyPal is growing!
We’re on a mission to power Earth with 100% renewable energy. EnergyPal has helped over 3,000 homes and businesses switch to clean power in the past few years. Our team has designed and built the first ever proprietary Cleantech Recommendation System™ that simplifies the process of going solar. Think of us like Netflix Recommendations for solar – helping customers cut through the complex decision-making process by serving them the perfect deal on solar. The leadership team has over 25 years’ experience building solar, sales, finance, and technology companies from scratch.
Credible Brands choose EnergyPal!
We are proud to be partnered with industry leaders such as National Geographic, David Suzuki Foundation and Mike Holmes (#1 trusted home contractor of HDTV), to promote the adoption of clean energy across Canada & USA. We provide our sales personnel with high-quality brand trusted inbound leads.
We are building a better future!
You will be helping homeowners participate in the Clean Energy Movement, and get rewarded for producing clean, solar energy from their roof. Solar panels eliminate the pain of rising home energy bills, reduce your carbon footprint and increase the value of your property. We have secured various financing, leasing, and owning packages to ensure customers see real economic value from solar.
We are actively seeking a talented and motivated Distributed Call Center Manager to supervise the lead qualification team as they help us continue bringing the best solar deals and exceptional customer service to North America by educating & qualifying warm leads for solar options.
We will provide you with all the training and support required to succeed in your career:
- Extensive EnergyPal University Training in Solar Energy, Lead Qualification, and Customer Service. You will start with a comprehensive 1-week training program, followed by regular training from the executive team.
- Leads from credible digital sources with an interest in learning about solar energy and home improvement. No cold calling is done at EnergyPal.
- Access to our proprietary CRM platform to improve the team’s efficiency and help achieve greater results.
Duties and Responsibilities
- Manage a team of direct reports by target-setting, providing supervision, coaching, delivering feedback and developing skills to ensure key performance indicators, productivity and service level expectations are met.
- Evaluate employee performance and identify and set goals for training and development opportunities.
- Support customer qualification queues when necessary
- Conduct employee briefings and meetings and report up to company executives.
- Schedule employee shifts and enforce compliance policies and procedures.
- Understand EnergyPal’s value proposition, procedures and guidelines and communicate the same to all team members.
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Assess and make recommendations to improve operational efficiency and streamline workflow
We are in growth mode to support our expansion into new markets, and we’re looking for experienced call center talent to join our growing team.
Qualified applicants please submit your resume and cover letter to start the selection process. You will then receive an email from PerfectJob to take a short test to assess your remote office setup. Qualified applicants will then be contacted for interviews by the EnergyPal recruiting team.
EnergyPal is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Requirements
Requirements
- Team player willing to work hard for a rewarding career in the booming clean energy/solar industry
- 3-years call center/customer service management experience
- Remote team management experience a plus
- Self-starter, motivated, organized, and comfortable driving teams remotely.
- Strong verbal communication and on-phone etiquette
- Reliable high-speed internet connection
- Proficient computer skills, use of CRM and telephony software
- College or University educated
Benefits
Benefits
- Remote work from home anywhere in Canada
- Health benefits after 6 months of full-time employment
>Team player willing to work hard for a rewarding career in the booming clean energy/solar industry >Remote team management experience a plus >Self-starter, motivated, organized, and comfortable driving teams remotely. >Strong verbal communication and on-phone etiquette >Reliable high-speed internet connection >Proficient computer skills, use of CRM and telephony software
