We are looking for a Customer Support Engineer, Level 3 to join our growing Global Team!
Who we are:
We deliver a broad range of call center solutions designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the call center from a cost center to a powerful growth engine. Learn more here: http://www.enghouseinteractive.com/We deliver a broad range of call center solutions he
The role:
As the Technical Support Engineer your role is to troubleshoot, research, diagnose and resolve customer issues in an accurate and timely manner. You will be responsible for working with different technologies and following standard procedures to escalate unresolved issues to appropriate internal departments.
You will work directly with customers and end users to understand specific issues, provide resolution to technical software problems, identify improved customer service opportunities and build a strong rapport with the Global base.
This role is 100% remote, you can work from anywhere in Canada!
What you will be doing:
What you have:
Technical Knowledge You Bring:
Minimum of 3 years experience in one or more of the following areas:
What we offer:
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Enghouse Systems is an equal-opportunity employer.
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