Specific Duties/Responsibilities:
Enter & review sales orders in ERP/Contract Revenue Management System; ensure customer account and billing information are current and orders are consistent with terms as agreed to by customer/partner.
Work closely with Sales/Operations to ensure acceptable overall profitability of the deal including margin and cash flow analysis.
Review line items on invoice to ensure proper amounts are billed, and subscription / revenue dates are consistent with contracts signed.
Ensure revenue recognition treatment is consistent with company policy and accounting guidance.
Timely reconciliation of Unbilled and Deferred Revenue schedules by customer
Assist in monthly revenue reconciliation & Monitor open work orders.
Provide assistance in quarterly and annual external audit processes, as well as ongoing Internal control testing for all documentation for approvals, evidence of profitability / cash flow metrics and assisting with preparing audit confirmation templates for selected items.
Manage incoming inquiries from partners, customers and/or sales reps for revenue treatment, invoice questions, payment requests, order inquiries, etc.
Regularly monitor billings backlog to ensure installment-based billings remain current and co-ordinate with Operations for discrepancies.
Setting up new customers.
Ability to identify business partner issues such as requests from customers and applicable suggested solutions.
Partner with sales team to standardize the order taking form and required supporting documentation
Assist in the support of monthly/quarterly/annual revenue reporting activities, including monthly KPI’s.
Prepare and complete other projects and tasks that may be required from time-to-time
Qualifications & Experience:
3 years’ work experience in multi-currency, multi-division environment
3+ years relevant order processing experience, in a Billing or Order Management environment
Experience with Great Plains an asset
Experience with using Salesforce is preferred
Experience in SaaS or Software industry is an asset
Attention to detail, accuracy and timeliness
Advance Excel skills is preferred
Proven ability to multi-task, problem solve, handle high volumes and prioritize workload, while working independently
We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Enghouse Systems is an equal opportunity employer.
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