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EPAM Systems Looking for Senior Systems Engineer – Remote at Canada Full Time

We are seeking an experienced Systems Engineer with experience and a focus on incident and request management, and experience with tools such as Dynatrace, Grafana, and Splunk. The role involves monitoring setup and tool administration, as well as breakfix for medium complexity tickets.

Req.#560199502

RESPONSIBILITIES

  • Develop and maintain documentation that describes best practices for logging and monitoring in the company

  • Conduct regular audits of logging and monitoring practices to ensure compliance with company policies and industry standards

  • Participate in cross-functional discussions and initiatives related to logging and monitoring best practices across the company

  • Manage monitoring, alerting, operability, and observability for applications using tools such as Dynatrace, Splunk, and Grafana

  • Triage tickets and update ticket details while assessing urgency

  • Review all documentation to escalate tickets that are beyond Level 2 troubleshooting skills

  • Warm handoff notes for escalated tickets

  • Leverage and create documentation for standard incidents and requests

  • Define the average time to complete per ticket and create an SLO for each product request type

  • Review and present metrics and escalated tickets regularly to document and shift the support process left

  • Manage incidents and requests for monitoring setup and tool administration in managing tickets using JIRA as a tracking tool

  • Be available for monitoring and escalation during off-hours, and weekends and carry pager duty for emergencies after hours

  • Review and present metrics and escalated tickets regularly to document and shift support process left

REQUIREMENTS

  • Bachelor’s degree in computer science or related fields and/or equivalent work experience

  • Strong knowledge of observability (monitoring, logging, and tracing)

  • Experience with Dynatrace, Splunk, Grafana, and other monitoring and logging tools

  • Experience with Azure logging and monitoring tools (Log Analytics, Azure Monitor, App Insights)

  • Experience in operating high-availability, fault-tolerant, scalable, distributed software in production

  • Soft Skills

  • Ability to work independently and as part of a team

  • Strong analytical and problem-solving mindset combined with experience troubleshooting under pressure

  • Strategic thinking, complex problem-solving, and analytical capabilities

  • Strong organizational and interpersonal skills, with experience developing and instilling a culture of operational maturity

  • Ability to adjust quickly to new technologies

  • Excellent communication skills and fluency in English

BENEFITS

  • Extended Healthcare with Prescription Drugs, Dental and Vision Insurance, and Healthcare Spending Account (Company Paid)

  • Maternity/Parental/Adoption Leave Top-up

  • Life and AD&D Insurance (Company Paid)

  • Employee Assistance Program (Company Paid)

  • Unlimited access to LinkedIn learning solutions

  • Long-Term Disability

  • Registered Retirement Savings Plan (RRSP) with company match

  • Paid Time Off

  • Critical Illness Insurance

  • Employee Discounts

  • Employee Stock Purchase Program

ABOUT EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.







Job Overview

  • Date Posted:
  • Expiration date: February 22, 2032
  • Location:
  • Job Title: EPAM Systems Looking for Senior Systems Engineer – Remote at Canada
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