Epicure Looking for ERP Manager at North Saanich, BC Full Time

The Enterprise Resource Planning System (ERP) Manager is responsible for the management and optimization of Epicure’s ERP systems. The manager will play a central role in ensuring Epicure’s ERP system is operating effectively, and will actively coordinate across multiple business administrative departments, as well as regularly engage end users to improve experience. This position requires strong knowledge of business process, project management skills, and extensive experience designing and managing ERP systems.

Key Responsibilities

System Administration and Coordination

Coordinate and manage the organization’s use of master files, roles, user views, data control, reporting, and data integrity

Oversee and execute on-going maintenance and improvement projects

Design and run quarterly reports to test that data integrity and accuracy within the system

Brief departments heads and data “owners” on data and system corrections

Maintain an inventory of reports to assure that codes, trees and other critical fields maintain accuracy as changes are made to attributes and relations

Create new versions of reports and alerts as needed, specifically reports that need periods changed annually

Coordinate across Business Administration and system users the creation of new reports, dashboards, analytical tools.

Design and manage Change Management requests, approval and tracking process

Advise and implement the optimization of quality control measures

Create and maintain an inventory of fields and definitions for inputs/values

Manage and track the status of all system changes, tests and upgrades tasks

Advise on communications to the organization about system upgrades or functionality

Ensure documentation, such as training guides, procedures, and test scripts, are maintained and regularly updated

User Support and Experience

Research and survey end user needs

Organize trainings and promote the use and education of ERP across the organization

In coordination with core business units, lead the design and development of documentation and end user quick guides as needed

Manage the process of designing, creating, implementing, and maintaining dashboards, reports, and analytical tools

Train and support users on the use of dashboards, data extraction, etc.

Review Help Tickets, complaints and recommendations from end users

Education & Experience

Proven systems management experience or relevant advanced degree

Previous work experience implementing and managing Enterprise Resource Planning (ERP) Systems. NetSuite technical experience strongly preferred

Excellent Project and Change Management abilities, PMP or relevant certification preferred

Proven cross-team collaboration, networking, team building, organizational and communication skills

Proficient in MS Office

Experience managing databases and understanding of database structure and theory

Foundational or higher-level knowledge of SQL

Understanding of typical business administration department processes and functions

Core Competencies

Proven ability to prioritize and handle multiple on-going assignments

Ability to work under pressure and under tight deadlines

Proven analytical and problem-solving ability

High-level attention to detail

Demonstrated ability to lead strategic planning, results-based management and reporting