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Are you prepared to embark on an exciting journey supporting customers and contributing to the success of an innovative company? Eproval is actively seeking an enthusiastic individual to join our dynamic Customer Support team as a Customer Success Associate – Permit Solutions. If you’re motivated, possess a positive attitude, and have a talent for assisting clients in resolving technical issues, we eagerly await your application!
About Eproval
Eproval is a software-as-a-service (SaaS) company dedicated to helping public agencies move their special event, film and other complex permitting processes online, automate workflows and streamline the application process. Our intuitive platform supports cross-department collaboration and transparent communication between applicants and reviewers. While Eproval’s roots are in special event and film permitting, our clients have discovered the platform’s capabilities serve as a comprehensive platform that empowers public agencies to cost effectively streamline workflows, enhance collaboration, and deliver exceptional service across a wide range of permitting, licensing, and grant management needs.
Job Overview
Eproval is seeking an enthusiastic and driven Customer Success Associate to support our onboarding process and deliver exceptional service to our clients. This entry-level position involves working closely with clients to understand their business processes and permitting needs, configuring permit applications, and responding to client requests through our Help Desk. Additionally, the role requires using JSON, HTML, CSS programming for client onboarding tasks. We are willing to train candidates who possess an aptitude for learning basic programming skills. This role is ideal for candidates with a background in local government or agency work, specifically in special event, film, and park use permitting, who are eager to learn about SaaS configuration.
Key Responsibilities:
- Engage with clients to gather requirements and understand their permitting needs
- Configure and customize permit applications based on client specifications
- Manage and respond to client requests for changes or additions to their permit applications via the Help Desk
- Ensure a high level of client satisfaction through effective communication and timely resolution of issues
- Work collaboratively with the technical team to translate client needs into technical requirements
- Participate in client meetings as needed, with a focus on supporting the majority of client interactions through the Help Desk
Qualifications:
- Bachelor’s degree in public administration, Business Administration, or a related field is preferred
- Familiarity with local government operations and permitting processes for special events, film, and park uses
- Strong communication and problem-solving skills
- Eagerness to learn about SaaS platforms and technical configuration
- Working knowledge of Microsoft word, excel and Adobe Acrobat is an asset.
- Basic programming skills in JSON, HTLM, CSS, is preferred
- Ability to work effectively in a team and independently
- Excellent organizational skills and attention to detail
- Must reside in Canada
- Eligible to work in Canada
Why Join Eproval?
- Opportunity to kickstart your career in a fast-growing tech company
- Gain valuable experience in customer success and SaaS solutions
- Work in a supportive environment that values learning and growth
- Competitive salary and benefits package
- Flexible work arrangements, including remote work options
How to Apply
This role presents an exceptional opportunity for the right individual. If you’re enthusiastic about this position and believe you can thrive at Eproval, we encourage you to apply. Your journey begins with a few minutes to submit your application. We’re excited to connect with you!
JOB DETAILS
- Employment: Full-time
- Compensation: Range between $40,000 – $65,000
- Job Function: Customer Success Associate – Permit Solutions
- Industry: Information Technology and Services, Computer Software, Internet
- Department: Customer Success
- Experience: 1 year customer support and/or Help Desk experience in the software industry or similar experience
- Work Location: Remote
If you are interested, please apply with your resume and short description about why you want to work at a startup and any other relevant links such as your Github profile, blog or LinkedIn profile.
We’re looking forward to hearing from you!
