EPS Family Health Looking for Full time Intake Coordinator/Administrative Role at Woodbridge, ON Full Time

Summary

Position Title: Intake Coordinator
Position Type: Full time
Availability: Flexibility with some evenings and/or weekends availability a plus
Compensation: $27 to $30/hour
Position start date: January 2023 or as soon as possible

Who We Are

We are a family-owned mental health clinic. Located in Central Etobicoke and Woodbridge, we are a dynamic team of caring and qualified mental health professionals serving adults, children, couples and families in the Greater Toronto Area. Our services include psychotherapy treatment and assessment for a wide range of presenting issues.

Our Mission

At EPS, our mission is to provide an inviting and supportive environment in which individuals feel understood and heard. We strive to provide services of the highest quality, with the dignity and privacy of our clients being of the utmost importance.

Position Description

We are seeking a dedicated individual to head our Administrative Support Team as a full-time intake coordinator. You will be responsible for coordinating client care and assisting clinicians in all administrative aspects of case management.

Interested applicants should send a cover letter along with their resume stating their reason for applying to the position. Only applicants who send a cover letter will be considered.

Please note that this position is intended to include some in-office hours as well as the opportunity to work virtually.

Responsibilities

· Conducting semi-structured phone intakes to gather relevant information and create prospective client profiles.

· Responding to all email and phone inquiries to coordinate service requests and clarify clinic procedures.

· Maintaining an updated list of community referrals and directing clients to the appropriate resources on nature of the issue, urgency, financial situation, and personal preferences.

· Assisting clinic directors in determining clients’ match and eligibility for different clinic services.

· Coordinating billing, including invoicing, payment processing and insurance e-claims.

· Operating with integrity at all times and treating personal health information with the greatest degree of confidentiality.

Qualifications

• We are looking for a warm, compassionate individual who will make our clients feel heard and supported through a potentially difficult time.
• Previous experience in a professional healthcare-related practice is an asset
• Excellent technology skills, including awareness of organizational software
• Access to technology is preferred
• Strong written and oral communication skills
• Strong organizational skills with great attention to detail
• Ability to work independently and be proactive in a fast-paced environment as well as collaborate in teams when required
• Professional demeanor while also being friendly, respectful, and personable in all client interactions
• Background in psychology/mental health is an asset

Job Type: Full-time

Salary: $27.00-$30.00 per hour

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Day shift
• Evenings
• Morning shift

COVID-19 considerations:
Can work from home at times; if in the clinic, HEPA filters and N95 Masks are available

Application question(s):

• Did you include a cover letter? Please refer to our website to support your application. Only applicants with a cover letter will be considered.

Education:

• Secondary School (preferred)

Experience:

• Medical Secretaries & Patient Registrars: 3 years (preferred)

Work Location: Hybrid remote in Woodbridge, ON