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Back Office/Customer Care

Epsilon Solutions Ltd. Looking for Support Executive at Toronto, Ontario, Canada Full Time


Skills And Responsibilities

” Responsible for providing Customer Service Support for the Office Connect (Back-office users) line of business with hardware, software, ID and access requests.

” Follow up on existing request status.

” Expedite a request. How to submit a request.

” Which form to use for specific request types. Inquiries about manager approvals. Remote access inquiries. Issues with requests for Virtual machine access.

” SLA questions. Looking up software titles in the bank Application Catalogue to determine licensing requirements, Operating System compatibility, and availability of applications to be requested.

” Inquiries about software deliveries or delivery failures. Good to have skills.

” Strong Customer Service Skills are a must.

” Excellent Written and Verbal communication skills are a must. Service Now (ticketing system) knowledge is an asset.

” A knowledge of Microsoft Operating Systems and applications is an asset

Job Overview

  • Date Posted:
  • Expiration date: July 13, 2032
  • Job Title: Epsilon Solutions Ltd. Looking for Support Executive at Toronto, Ontario, Canada
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