” Follow up on existing request status.
” Expedite a request. How to submit a request.
” Which form to use for specific request types. Inquiries about manager approvals. Remote access inquiries. Issues with requests for Virtual machine access.
” SLA questions. Looking up software titles in the bank Application Catalogue to determine licensing requirements, Operating System compatibility, and availability of applications to be requested.
” Inquiries about software deliveries or delivery failures. Good to have skills.
” Strong Customer Service Skills are a must.
” Excellent Written and Verbal communication skills are a must. Service Now (ticketing system) knowledge is an asset.
” A knowledge of Microsoft Operating Systems and applications is an asset
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