· Provide customer facing end-user support that includes
· Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
· IMAC support including large scale/bulk office moves/re-stack activities (all moves)
· Support for Operating System, base load software, MS Office suite and other business application
· Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
· Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
· Support for the Mobility devices (IOS/iPhone/IPads)
· VIP and home-based office (HBO) user support
· Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
· Respond to end-user requests for updates on ticket status and promptly follow up as needed.
· Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
· Perform managed print service invoicing/meter read/polling report verification
· Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
· Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
· Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
· Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
· Provide On-call support if required outside business hours on a rotational basis
Desired Skillsets: –
· Strong understanding of Client based Operating Systems
· Strong ticketing system experience
· Proficient understanding of level 1 Helpdesk services
· Strong understanding of end user hardware
· Strong knowledge of client based applications
· Proficient with common network protocols (TCP/IP) for device connectivity issues
· Excellent communication skills (English & Local language)
· Excellent customer engagement and customer service skills
· Strong desire to help, share, and assist others
· Excellent analytical skills, Work Ethic and Problem-solving skills
· Basic Safety knowledge in order to assist users with ergonomic equipment
· Ability to lift heavy equipment’s within stockroom
· Customer experience – CSAT focused with Customer is #1 Attitude
· Professional and courteous and Ability and patience to work in a high dense client environment
· Flexible for travelling to remote sites/Colocations
· Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage
Job Type: Full-time
Salary: $22.00-$26.00 per hour
Schedule:
Experience:
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+91 7055402192
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