We are looking for an enthusiastic, collaborative individual to join our Customer Care Team as our Senior Customer Experience Expert.
THE DETAILS:
You’ll be joining our Winnipeg Head Office team at 70 Lexington Park, Winnipeg, MB in a full-time capacity
You’ll respond promptly and professionally to incoming customer inquiries by telephone, email, or by live chat
You’ll maintain an updated knowledge of the organization’s product, services, and customer service policies
You’ll investigate concerns and provide customers with all required information to resolve quality and warranty claims to resolution
You’ll create a case and work with third party technicians and in house teams for warranty claims and repair requests
You’ll keep customers updated on progress of their claims, service parts requests, shipping dates, quality issues, availability, pricing, and product knowledge
You’ll participate in training opportunities provided by the organization or by outside entities
WHAT YOU BRING TO THE TABLE:
Minimum two (2) years of experience working as a Customer Care Specialist, Agent, or Account Representative
Experience working in a faced-paced environment with the ability to understand, empathize with customers, and prioritize customer needs for an overall positive customer experience
Strong computer skills and experience working with Windows 10, Microsoft Outlook and other Microsoft Products
Previous experience working with ticketing system similar to Zoho Desk or Mapics-AS400
Ability to effectively communicate both verbally and in writing
Must be flexible to work different shifts and retail hours including evenings or weekends
WORK LIFE AT EQ3:
A company that supports work-life balance with paid time off and flexibility
Competitive compensation and benefit packages
Employee discount program for products, wellness plans, group banking and more
EQ3 Spirit Committee that promotes community engagement, rewards, and recognition for all employees
Surround yourself with a community that supports professional growth and collaboration
CLOSING DATE: February 23, 2022
HOW TO APPLY: Submit your complete application by clicking on “Apply to Position” now!
We thank all interested individuals, however only those selected for an interview will be contacted
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