Our client in Calgary is an industry-leading transportation and supply-chain company, and they are looking for a Customer Service Representative who will respond to client inquiries and requests, and ensure shipments are meeting deadlines. This is a permanent position, so if you are looking to build your career within a supportive work environment, apply now!
Responsibilities
Resolve client complaints and questions in a professional manner
Creating freight bills as needed
Answering the phone
Process orders, forms, applications, and requests
Manage customers’ accounts, updating information as needed
Direct requests and unresolved issues to the designated resource
Coordinate between departments effectively
Other duties as required
Qualifications & Key Competencies:
1+ year experience working in an office environment is required
Proficient knowledge of Microsoft Office
Highly proficient with Outlook, rule setting and handling high volumes of emails
Ability to meet deadlines
Strong organizational skills and attention to detail
Excellent customer service skills
Excellent communication, spoken and written
Good mathematical skills
Strong ability to resolve issues and maintain customer relations
Benefits:
Medical benefits plan
KPI Bonus plan
Comfortable 7:30 AM – 4:00 PM shift
If you love interacting with customers and helping them to access your company’s services, we want to speak with you! This is an excellent full-time opportunity so don’t wait – apply now!
About Equation Staffing Solutions Inc.:
Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.
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