ErinoakKids Centre for Treatment and Development Looking for Receptionist at Brampton, Ontario, Canada Full Time

Position Summary:

ErinoakKids is currently seeking an enthusiastic individual to fill the role of Receptionist at our Brampton site. Reporting to the Site Supervisor, the Receptionist acts as a first point of contact for our clients and your personal, attitude, organizational and problem solving skills influence a client’s impression and experience with the organization.

The successful candidate will provide a positive image of ErinoakKids and will participate as an active member of the site in meeting overall goals and objectives. The Receptionist’s front line duties and related administrative functions ensure client and staff needs are supported so the client’s overall experience with the organization is positive.

Key Responsibilities:

• Responds to client and general inquires in person and by telephone, and directs client issues or concerns appropriately following organizational policy;
• Enters, attends, and edits client appointments in Meditech, as required;
• Books clients for workshops and groups;
• Runs various reports in Meditech, as required;
• Produces and mails “no show” letters, as required;
• Responsible for overall ingoing/outgoing mail distribution for the site;
• Maintains a safe, clean, and organized reception area;
• Accountable for appointment outcomes and data integrity related to appointments;
• Acts as a main point of contact during emergency codes and procedures and supports any emergency procedures as per organizational policy;
• Must be available to work Monday through Friday, 7:45am-2:15pm

Qualifications:

• Minimum 2 years of experience in a similar role;
• A college diploma in a related field is an asset;
• Proficient knowledge of office equipment (postage meter machines, fax machines, photocopier and multi-line telephone systems);
• Excellent interpersonal and communication skills;
• High attention to detail with the ability to work independently;
• Able to problem-solve effectively to meet the requests and needs of clients and staff;
• Able to resolve issues in a timely manner using good judgment;
• Demonstrated proficiency with MS Office products;
• Working knowledge of Meditech information systems is an asset;
• Bilingualism in French and English is an asset

Join us on our mission to make a difference and impact on the lives of children and youth with disabilities. Apply today to join the ErinoakKids team!

@Erinoakkids

The successful candidate will be required to complete a vulnerable sector search.

Please note that all prospective ErinoakKids employees are subject to mandatory immunization requirements, including the full COVID-19 vaccination (two doses), as a condition of obtaining and maintaining employment.

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