ET Group Looking for AV Customer Service Representative – Vancouver at Toronto, ON Full Time

At ET Group, we are in search of people with bold ideas who want to make a difference and help evolve our organizational culture to suit our journey as a company and the changing needs of our clients. When you come and work with us, you are joining a group that is radically reinventing and implementing unique structures, practices, and processes to deliver work at an entirely new level. We are purpose-based with a transparent and developmental culture. We don’t believe in organizational pyramids or silos. Instead, we rely on self-management, asynchronous collaboration tools, and decentralized decision making.

THE ROLE

As a Customer Service Representative, you will join the Service & Support team, nurturing the relationship with our customers and delivering best-in-class support to our employees. We support our clients and colleagues through whatever medium is needed to ensure a great experience.

We want you to show off your customer service skills and grow within our team and the company.

WHERE YOUR EXPERTISE IS NEEDED

• Provide excellent customer service by recognizing and responding appropriately to requests in an efficient and timely manner from initial request to closure.
• Do-the-right-thing mentality with focus on providing resolution.
• Learn, follow, and further implement the customer support processes. This includes escalation, troubleshooting, objection handling, and customer ticket management.
• Performing remote client service calls, and ordering equipment where required

WHAT WE’RE LOOKING FOR

• You are an agile solution seeker and are comfortable multi-tasking to solve problems quickly with satisfying solutions while empowered to do the right thing.
• A knack for problem solving and passionate about delivering excellent customer service.
• Championing a variety of advanced technology systems, you are a persistent problem solver, and have a keen interest in how the business works and in building relationships.
• You are tech-savvy. Experience with AV systems, parts, and products would be a plus.
• You find the right words in every situation and deliver them in a positive manner.
• We are one team! You are flexible, reliable, and supportive.

Additional Information

PERKS AT WORK

• ET Group is a workplace that runs on trust, empowerment, and feedback; we strive to create a positive and inspiring working atmosphere every day.

• Competitive salary, flexible working times, additional vacation & personal time off.

• Extensive onboarding, mentoring and personal development opportunities and a diverse team of experts to inspire you and learn from.

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All employment is decided based on qualifications, merit, and business need.

Please note, you must be eligible to work in Canada to be considered for this role.