Exactus Energy Looking for Solar Customer Service Coordinator at Toronto, ON Full Time

About Exactus

Exactus was founded in Canada by a team of young, forward-thinking and environmentally responsible engineers who came together to make solar simple. We believe that one day soon, all electricity will be generated from renewable sources. Exactus Energy is striving towards this goal, one solar panel at a time. http://www.exactusenergy.com

Why Work for Us?

• Learn about the renewables industry and help take meaningful action against climate change

• Company events; tight-knit company culture

• Work from Home during COVID-19 and beyond! Potential for hybrid option (non-mandatory) down the line.

Job Summary

Exactus Energy is looking for a Solar Customer Service Coordinator to work closely with our Site Survey Team to schedule residential site surveys. The ability to work independently while collaborating with other team members in a consultative manner will be important in ensuring success in this role. Our ideal candidate is adaptive, proactive and eager to learn. Candidates with experience in customer service would be well suited for this position. This is a one-year contract with possibility of extension, and this entry-level position will be a work from home position with possibility of hybrid in-office option (non-mandatory) down the line.

The ideal candidate will:

• Fluent reading, writing and speaking in English

• Work efficiently independently while also collaborating with other team members

• Be able to interact with a variety of individuals with resilience & confidence

• Be comfortable spending up to 50% of their time on phone calls

Responsibilities

• Handle multiple constraints to schedule appointments in a timely manner

• Effectively communicate with clients to ensure scheduling timelines and objectives are met

• Ability to build rapport with subcontractors while coordinating site surveys and discussing compensation

Qualifications and Skills

• Knowledge of GSuite (Gmail, Google Calendar) and project management softwares (ex Salesforce) is considered an asset, but not required

• Exceptional customer service skills, especially over the phone

• Outstanding written and verbal communication and problem-solving

• Organizational skills with the ability to multitask and adapt quickly to change

• Experience in an administrative, logistics or scheduling role is considered an asset, but not required

• Able to work a shifted work schedule (e.g. 11am to 7:30pm EST) on a rotation every 3-4 weeks

• Spanish fluency is considered a strong asset

Please indicate in application process if you meet the following grant eligibility criteria for an internship

• Post-secondary graduate, not currently enrolled in full-time post secondary studies

• No more than 30 years of age at the start of the internship

• Canadian citizens, permanent residents or persons granted refugee status in Canada

• Legally allowed to work according to the relevant provincial and Canadian legislation and regulations

• Currently unemployed or underemployed

Job Type: Full-time

Salary: $45,000.00-$55,000.00 per year

Schedule:

Application question(s):

• Do you speak Spanish?
• Do you identify as the following:

woman
non-binary person
visible minority/First Nations/language/ minority
differently-abled

• Please confirm if you meet the following grant eligibility criteria

Post-secondary graduate, not currently enrolled in full-time post secondary studies
No more than 30 years of age at the start of the internship
Canadian citizens, permanent residents or persons granted refugee status in Canada
Legally allowed to work according to the relevant provincial and Canadian legislation and regulations
Currently unemployed or underemployed

Application deadline: 2022-04-18
Expected start date: 2022-04-29