The Operations Manager will act as the accountable leader for all daily operational activities both above and below the wing. Reporting to the Regional Manager, the Ops Manager will have a strong focus on safety and security. Performance will be measured by operational KPI’s, efficient facility utilization, customer and guest satisfaction and front-line engagement. The Operations Manager is responsible for implementing processes and procedures for effective guest and aircraft handling and performance during regular and irregular operations. They will be responsible for identifying areas for process improvements between Customer Service and Ground Operations departments.
Responsibilities:
Qualifications:
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