Exhale Spa Looking for Administrative Assistant at Calgary, Alberta, Canada Full Time

Job Summary:

Exhale Spa is seeking a highly organized, detail-oriented, and forward-thinking individual to join our team as an Administrative Assistant. In this role, you will play a crucial part in the success of our company by managing the day-to-day operations of our spa. You will also ensure that cleanliness and sanitation standards are maintained throughout the day and aid in periodic deep cleaning sessions, all while providing a welcoming and professional demeanor and guest experience for our clients and customers from start to finish. The ideal candidate will have experience in the spa, salon, beauty and/or wellness industry with some management experience. Content creation for social media and marketing also a plus.

Responsibilities:

• Engage and communicate with clients and customers, both in-person and online.
• Perform receptionist tasks such as scheduling appointments and checking guests in and out of their service.
• Promptly responding to inquiries via phone, email, Instagram, and Facebook.
• Provide social media assistance by engaging with our Instagram community.
• Being hands-on with clients who are interested in permanent makeup to guide them through the process from initial interest to post-service follow-ups and beyond.
• Demonstrate skincare product knowledge and retail sales skills.
• Assist and engage with walk-in customers and clients.
• Manage inventory, particularly skincare and retail products.
• Maintain the cleanliness and sanitation of the studio, including spa rooms.
• Replenish office supplies and ensure orderly and systematic arrangement of all areas.
• Utilize computer skills to create and manage documents, spreadsheets, and creative work.
• Support estheticians with general assistant tasks that vary from day to day.
• Display administrative proficiency in organizing and turning chaos into order.
• Deliver accurate and valuable information to customers and clients, addressing inquiries and resolving issues promptly.
• Develop systems and procedures to ensure consistency and scalability.
• Contribute to the growth of our retail and brand beyond the studio.

Qualifications:

• Previous experience in administrative management, retail operations, personal assisting, or related fields.
• Exceptional interpersonal and customer service skills, including effective communication, active listening, and conflict resolution.
• Exemplary organizational skills and attention to detail.
• Advanced technical skills in utilizing tools and technology to enhance efficiency and productivity.
• Strong multitasking abilities, prioritizing tasks effectively to ensure timely completion in dynamic work environments.
• Self-starter with the ability to work independently in a deadline-driven environment, demonstrating flexibility and adaptability.
• Proactive problem-solving skills and a drive for process improvement.