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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
You’ll join our Enterprise Support Services (ESS) team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.
Your key responsibilities
As the Receptionist and first point of contact for the firm you are the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customer’s needs to exceed expectations. Your key responsibilities also include:
Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner
Incoming calls: Answer queries and directs calls
Security badges: Maintain and track all visitor and temporary building and/or office security badges
Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival
Reception area: Maintain reception area
Managing a high quality, client-focused Executive conference room service while providing enhanced hands-on support for state-of-the art meeting spaces
Completing regular housekeeping checks throughout all Executive conference rooms to deliver a consistently seamless meeting room experience to all internal and external users
Ensuring the meeting rooms are managed to the highest of standards, and report all deficiencies to the Facilities & Hospitality Supervisor in a timely manner
Liaising closely with the IT and Audio-Visual teams to provide technical service support as needed (including Wifi assistance, putting away Mics etc)
Being the first point of contact for any room issues, providing a prompt and appropriate response and working to determine a timely resolution
Ensuring meeting spaces have sufficient supplies through collaborating with the catering and facilities teams
Handling on-floor conference room activities, both visually and through the reservation system, and being aware of all details such as meeting start and end times, number of attendees in the room, food and beverage orders, etc. Advise the appropriate staff members of changes in meeting room status, special requests, etc.
Participating in scheduled team meetings, reviewing upcoming events, discussing relevant logistical matters and identifying any potential executional challenges
Assistance to colleagues: Assist Executive Assistants with administrative support tasks as time allows
Skills and attributes for success
Committed to contributing to a strong team culture to ensure success
Develop and maintain relationships to efficiently leverage expertise
Sound judgement regarding confidential and sensitive matters
Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
Aptitude to differentiate when to act independently or team with others
To qualify for the role, you must have
Exceptional client service experience
Strong oral communication skills, including active listening
Candidate must be bilingual in French and English
Ideally, you’ll also have
Reception experience
Professional services firm experience
Post-secondary education
What we look for
We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:
Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
Diversity and Inclusion at EY
Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.
EY Way of Work and your health and safety
EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely. To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations. A critical component of EY’s workplace safety program includes our COVID-19 vaccination policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation based on a reason protected by human rights legislation is provided.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.