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Full job description
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Experience an asset
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Initiative
Organized
Team player
Time management
Workplace information
Remote work available
Health benefits
Dental plan
Health care plan
Long term benefits
Registered Retirement Savings Plan (RRSP)
Other benefits
Free parking available
Learning/training paid by employer
Paid time off (volunteering or personal days)
Work Term: Permanent
Work Language: English
Hours: 40 hours per week
Experience: Experience an asset
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Initiative
Organized
Team player
Time management
Workplace information
Remote work available
Health benefits
Dental plan
Health care plan
Long term benefits
Registered Retirement Savings Plan (RRSP)
Other benefits
Free parking available
Learning/training paid by employer
Paid time off (volunteering or personal days)
Work Term: Permanent
Work Language: English
Hours: 40 hours per week
