About Fable
The best digital teams work with Fable to make products more accessible for over 1billion people who live with disabilities. Some of our amazing clients include Walmart,Slack, Shopify, and more. Fable ranked #3 on the 2022 LinkedIn Top Startups Canadalist and Fast Company’s 2023 Most Innovative Companies in Design list.
About the role
Fable is seeking a creative and exceptional Head of Customer Experience to join our team. As Head of CX, you will be responsible for helping enterprises scale their accessibility practice by using Fable’s range of subscription products and managed services. Your role will involve driving key metrics and strategies, influencing the Go-To-Market (GTM) approach and Product development direction through customer insights, all while guiding a dynamic and progressively expanding Customer Experience team.
About the CX team
Fable’s Customer Experience team consists of around ten members. It includes a post-sales team of Customer Success Managers (CSMs), Customer Engagement Specialists managing onboarding and support, and enablement specialists. In this role, you will also take over managing our Managed Services department that consists of five team members.
Responsibilities
The responsibilities of this role are in three key areas:
Providing world class customer experience to enterprise customers
Scaling the customer experience function
Growing a high-performing team
Skills required
You must be:
What’s in it for you?
At Fable, you’ll join a vibrant and rapid growth environment where you’ll work with individuals who share the same values of being passionate, socially driven, inclusive, collaborative, and respectful. We offer great benefits such as stock options, career progression, professional development, health/dental benefits, and more.
Accessibility accommodations
Fable is an inclusive workplace. If you are facing any accessibility requirements or concerns regarding the hiring process or employment with us, please fill out this form or email us at [email protected] and include the subject line “Accessibility accommodation for Spontaneous Application”.
**** PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HOLD A VALID LEVEL 2 OR 3 ECE...
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