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The internal job title is Lending Specialist.
LOCATION: Optional for the right candidate to work from home anywhere in Canada.
We are seeking talented, dynamic individuals who are looking for a career in a fast-paced team-oriented environment.
Your role within the Centralized Lending team is vital to Fairstone’s commitment to be best-in-class service for our customers, as our customers are at the center of everything we do. You will support customers and internal/external partners with a variety of sales and service of our loan products through inbound, outbound calls and digital channels.
In addition, you will be supported with professional development and encouraged to further develop an exciting career with us at Fairstone, while delivering exceptional value to our business, our customers’ lives and to our communities of which we serve.
What do we have to offer:
An opportunity to build your customer service and sales skills
Paid training
Competitive base salary
Shift premiums on certain evening shifts
Incentive plans
A comprehensive benefits program
Employee discounts
Employee engagement activities
Your work life:
Guaranteed 40 hours a week
Department flex hours:
Monday to Friday 9am – 9pm
Saturday & Sunday 9am – 9pm
What will you be doing:
Handle all customer inquiries and applications coming through our different marketing channels, inbound, outbound and digital
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion and confidentiality
Achieve assigned goals and business objectives by promoting financial solutions and completing application and loan processes in a timely, compliant and accurate manner
Connect personally with customers to effectively gather information during the loan application process to identify additional financial needs
Be a team player by respecting coworkers, staying committed, and keeping everyone current on the status of your daily activities
Servicing existing customers by reviewing accounts and available products to better serve them
Support various corporate strategic initiatives as needed by:
Adjusting daily work activities to support the requirements of company initiatives
Adapting to meet unique process flows, scheduling, expectations, technology, etc.
Providing feedback to test, learn and refine processes/technology
Qualifications:
High school diploma or equivalent preferred
Business related post-secondary education, an asset
0 – 2 years of experience in sales and/or customer service
Preference given to those with directly relevant sales/lending experience
Excellent English communication skills, both written and verbal
Adapts easily to new technology as required
Must be able to work flexible hours including evenings and weekends to serve 9am to 9pm local time
Authorized to work in Canada
Ability to organize, prioritize and manage time in a fast-paced environment
Must work well independently, as well as within a team environment.
Strong sense of ethics
Must have a professionally secured workspace and appropriate communication device and computer equipment
What’s in it for you?
At Fairstone, we offer all our permanent employees:
A minimum of 3 weeks paid vacation (prorated to your start date)
Wellness days
Employee referral program $2000.00 or more.
Great Benefit Program (flexible health and dental benefits, access to virtual health care provider Dialogue, pension plan and much more!)
Ongoing Learning and development Training
Tuition Assistance Programs
Paid volunteer day and organized volunteering event across the country
A growing company with potential for personal growth and career advancement.
And Much more.
If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!
Come join our team!
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Whether you’re seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed.
Time Type:
Full time
Job Type:
Permanent
