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- Work effectively every day to connect patients with care.
- Adhere to daily schedules and assignments.
- Primarily make outbound calls but occasionally help manage the inbound call que from patients, patient representatives, providers and other medical staff, while strictly adhering to established protocols and scripting.
- Assist callers with general inquiries including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records request, and issue resolution
- Verify and update patient information in the clinical information system, EMR, and/or portal.
- Contact patients to communicate upcoming gap closure campaign.
- Document thoroughly all calls and actions taken within scheduling platform.
- As appropriate, assign electronic tasks to clinic staff to intervene with medically related inquiries and requests and to address concerns.
Qualifications & Requirements:
- High School diploma/GED
- Previous customer service or healthcare experience
- COVID vaccination
Job Types: Full-time, Casual, Part-time
Part-time hours: 25 per week
Salary: $19.50-$28.31 per hour
Benefits:
- Extended health care
- Language training provided
- RRSP match
- VRSP
Flexible Language Requirement:
- English not required
- French not required
Schedule:
- 4 hour shift
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Commission pay
- Signing bonus
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
