FARMBRO INC Looking for Customer Service Representative at Mississauga, ON Full Time

Farmbro located in Mississauga, Ontario is a Canadian owned and managed company. Farmbro is a complete upfitting solutions service provider specializing in commercial and work vehicle fleets. Since its incorporation in 1983, the Farmbro offering has expanded to include aftermarket servicing of all vehicle types, offering an extensive list of suppliers for total overhauls and custom fleet upfitting.

Currently Farmbro has an opportunity available for a Customer Service Representative

SUMMARY: Receives, records, and reconciles customer service orders, inquiries, and complaints in a timely and professional manner.

DUTIES AND RESPONSIBILITIES:

• Answers incoming customer telephone calls in a courteous and professional manner.
• Responds to and investigates customer inquiries, concerns, and issues via phone, mail, and e-mail in a timely and courteous manner.
• Receives, records, and routes customer orders/changes in appropriate manner.
• Answers customer inquiries and provides appropriate technical and/or product-related information.
• Researches and resolves customer complaints and/or billing issues.
• Contacts customers when necessary to follow-up on customer issues or orders.
• Obtains customer feedback information.
• Effectively communicates customer issues and concerns to all applicable internal staff members.
• Documents all contacts, actions, and responses in customer database.
• Organizes and maintains file system; files correspondence and other records.
• Maintains working knowledge of products and/or services.
• Prepares reports and correspondence as needed.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Minimum of four years related experience or equivalent.
• Customer Service Designation a plus.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Proficient on MS Office Suite and Accounting Software.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.

• Ability to work independently and as a member of various teams and committees.
• Ability to understand and follow written and verbal instructions
• Acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to perform diversified clerical functions and basic accounting procedures.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.

COMPETENCIES:

Problem Solving–Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service–Manages difficult or emotional customer situations;

Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Oral Communication–Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions;

Demonstrates group presentation skills; Participates in meetings.

• Written Communication–Writes clearly and informatively
• Professionalism–Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability—Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Understand and respond to a diversity of individuals.
• Occasionally required to stand
• Frequently required to walk
• Frequently required to sit
• The noise level in the work environment usually is moderate

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Mississauga, ON L5L 5Z2: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 4 years (preferred)

Language: