Business Equipment and Computer Applications
MS Excel
MS Outlook
Weight Handling
Up to 23 kg (50 lbs)
Work Setting
Retail/wholesale establishment/distribution centre
Type of Industry Experience
Industrial/commercial/institutional (ICI) construction
Specific Skills
Address customers’ complaints or concerns
Access and process information
Unpack goods received
Sell merchandise
Route goods to appropriate storage areas
Receive payments
Prepare bills of lading, invoices and other shipping documents
Pack goods to be shipped
Oversee loading and unloading of goods
Operate computerized inventory record keeping and re-ordering systems
Maintain records and statistics
Issue receipts and other forms
Inspect and verify incoming goods against invoices or other documents
Explain the type and cost of services offered
Arrange for billing for services
Answer inquiries and provide information to customers
Perform general office duties
Affix identifying information and shipping instructions on shipments
Estimate or quote prices, credit or contract terms, warranties and delivery dates
Provide advice about merchandise
Conduct sales transactions through Internet-based electronic commerce
Order office supplies and maintain inventory
Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
Prepare merchandise for purchase, rental or lease
Prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment
Maintain sales records for inventory control
Security and Safety
Driving record check (abstract)
Transportation/Travel Information
Valid driver’s licence
Work Conditions and Physical Capabilities
Fast-paced environment
Attention to detail
Tight deadlines
Work Location Information
Urban area
Personal Suitability
Initiative
Effective interpersonal skills
Flexibility
Accurate
Team player
Excellent oral communication
Excellent written communication
Client focus
Dependability
Judgement
Reliability
Organized
Punctuality
Adaptability
Collaborative
Analytical
Creativity
Efficiency
Energetic
Goal-oriented
Hardworking
Integrity
Outgoing
Positive attitude
Proactive
Quick learner
Time management
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