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The Fat Sparrow E-Commerce Associate
The role of our E-commerce Associate will provide efficient and friendly customer service that will require understanding and producing order reports from our e-commerce platform, fulfillment and packaging of orders with our very popular online ticketed events, food and beverage products, and subscription products, POS and e-commerce platform management, product inventory programming and control. They will work closely with our e-commerce and catering team.
We are looking for a talented and highly motivated individual familiar with e-commerce software with a passion for food and customer service satisfaction. This is an exciting position, we want you to help us elevate our brand while growing with our company.
Fat Sparrow is an independently owned and operated hospitality group of restaurants and food shops located in Waterloo Region that includes: Fat Sparrow Catering and Events, Jacob’s Grill, Taco Farm, the Stone Crock Bakery, the Stone Crock Meats & Cheese Butcher Shop, and the Fat Sparrow Marketplace Online Shop. Fat Sparrow was founded in 2017 by local chef and entrepreneur Nick Benninger, his wife Nat Benninger and their partners.
Duties & Responsibilities:
- Oversees our subscription products and regular products maintenance on our website
- Generate product order reports with accuracy based on our pick up and delivery dates
- Place combined division order reports with each of our Fat Sparrow team, such as our Butcher shop, Bakery, and our catering and commissary kitchen
- Produce correct labels and packing slips for all orders
- Pack orders with attention to detail including checking the accuracy on the product description/name, exact quantity and quality
- Generate delivery routes with a route optimization app, organize our drivers with each of their route specific orders
- Advises customer on alternate product solutions or wait times, if orders are unable to be fulfilled due to a lack of product availability, especially our subscriber customers
- Ensures products selected to fulfill orders are of the highest quality i.e., no damaged products, freshest product selection etc.
- Optimizes packaging, while ensuring product quality standards are maintained
- Responds to customer inquiries in a friendly and timely manner; both via telephone and email
- Ensures health & safety and food hygiene standards are maintained, including maintaining a clean and hygienic work area, sanitizing bins and tables, and immediate clean-up of all spills and debris, sweeping and mopping if necessary
- Participates in continuous improvement initiatives by suggesting new ideas to help enhance overall productivity and the customer experience
- Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules
- Maintains our online market website, programming and editing existing and new products such as: product descriptions, pricing and promotions
- Controls and orders packaging products such boxes, label rolls, branded stickers and tape etc
- Report to Marketplace manager
Requirements:
- Customer service skills, preferably in the food and beverage industry
- Ability to work with Google and Microsoft docs and sheets
- Previous ecommerce experience, an asset but not a requirement
- Familiar with POS systems such as “Lightspeed” but not a requirement
- Familiar with Route Optimization apps such as “Routific”
- Ability to lead by example and work independently with little direction
- Organized and keen eye for attention to detail and accuracy
- Effective team player with strong communication skills
- Self-starter with a strong initiative to drive results
- Ability to lift up to 30lbs
- Ability to work weekends and holidays when necessary
Weekday hours with the occasional weekends
Expected start date: Immediately
Job Types: Part-time, Permanent
Part-time hours: 25-30 per week
Salary: $17.00-$19.00 per hour
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
