Federated Co-operatives Limited (FCL) is hiring a CX Advisor, Program Implementation on a permanent basis working from any of our home or zone offices located in Saskatoon, Regina, Calgary, Edmonton, or Winnipeg. We are also open to exploring flexible and remote work options with candidates.
Who we are:
As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities, and investing in sustainable growth. Our work is guided by our values of integrity, excellence, and responsibility and driven by our vision of building sustainable communities together. To learn more about who we are, visit www.fcl.crs.
What you’ll do:
You will support the CRS-wide rollout of Customer Experience (CX) programs. As a key liaison with local Co-ops, you will support the CX Lead in carrying out tactical implementation activities required to ensure successful program onboarding, sustainment, and monitoring. You will function as the voice-of-the customer to convey local Co-op experience and requirements back to the CX team and broader FCL enterprise, as well as work cross-functionally, to implement program and process improvements.
Program Implementation Coordination
Local Co-op Stakeholder Engagement and Support
Monitoring Program Effectiveness
Continuous Program Improvement
You will collaborate with Org Learning specialists and workstream leads to ensure appropriate training and onboarding materials are refined to support the full-scale rollout.
Why it matters:
We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management and business development.
Who you are:
You are looking for a career in Strategy & Communications and:
Our Team Members receive competitive salaries, short-term incentives, a comprehensive benefits package, and an employer-contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop, and to foster a culture of teamwork and innovation.
FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.
We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience for all to allow you to be at your best. If you require an accommodation during the recruitment process, we invite you to submit your accommodation requests to us via [email protected] and we will work through your request with you. All information received will be kept confidential.
If this opportunity speaks to you, we invite you to apply by December 7, 2022.
We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.
Please note you may be required to undergo a background check and substance test in accordance with FCL policies. FCLLP
Interested in this role, but don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At FCL we are committed to creating a workforce that is as diverse as our communities, so if this sounds like something you would be interested in, we encourage you to apply!
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