FedEx Freight Canada Looking for Customer Service – Contact Centre at Richmond, BC Full Time

Lieux:
6011 Westminster Highway

Richmond, Colombie-Britannique V7C4V4

Canada

FedEx Express Canada has open full time & part-time Customer Service Contact Center positions in our Richmond, BC location.

Our people are the foundation of our success. The differentiator in the employment relationship we value with our employees is our open, fair and respectful people practices and our positive work environment.

Position Summary:
To guarantee a positive customer experience to all customers with both FedEx Express and FedEx Ground services on an international and domestic scope. The incumbent will identify customer needs and provide the best solution. In addition, they will also be responsible for promoting continued sales and generating potential incremental revenue wherever possible as it relates to both Express and Ground services. May be the primary contact for all written responses to Contact Us website inquiries and requests for written apologies.

Required Knowledge, Skills and Abilities:
High School diploma/GED educational equivalent.

Must be able to achieve minimum threshold on mandatory testing and training; able to operate in a PC Windows environment.

Written grammar and proficiency: must be able to achieve minimum threshold

Good organization and interpersonal skills as well as verbal communication skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Willingness to be flexible and work different schedules and holidays based on business needs.

Hiring for New Hire Contact Centre Class April 2022;

Hardware Pick Up Date in Richmond, BC – Thurs April 7, 2022

Orientation – Fri April 8, 2022

Phase 1 Training starts Mon April 11, 2022 for 4 straight weeks. Attendance is mandatory! Mon to Fri full time hours (training is full time for those hired for eventual part-time roles as well).

ADDRESS: Must be prepared to work in office at 6011 Westminster Highway, Richmond as needed. Training and initial work location will be remote.

NOTE: THIS POSITION IS NOT REMOTE BASED OR WORK FROM HOME.

HOURS DETAILS: Shift times following training will be available between 7am – 9pm, Monday – Friday and candidates must be available for the full window.

WAGE: $18.91/ hour

Total Rewards Package:
FedEx delivers a comprehensive total rewards program with a full spectrum of benefits to meet your diverse needs:

Benefit plans: medical, health, dental, orthodontics, vision, etc.

Pension plan

Education assistance / tuition reimbursement

Community involvement: Canadian Blood services; Disaster Readiness, Relief and Recovery

Diversity

Vacation

Discounts: travel & entertainment, health &lifestyle, home & auto and electronics

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DÉNI DE RESPONSABILITÉ

Cette description de poste est de nature générale et ne vise ni à présenter un inventaire complet de toutes les fonctions, responsabilités et qualifications exigées des employés affectés au poste ni à être interprétée comme tel. Le titulaire de ce poste doit accomplir toutes les autres tâches pouvant lui être assignées ; doit être capable de réussir les tests et programmes de formation obligatoires ; doit être capable de fonctionner dans un environnement PC / Windows ; doit réussir toute formation récurrente et maintenir les accréditations annuelles nécessaires le cas échéant ; et travailler selon un horaire variable en fonction des besoins de l’entreprise. Le titulaire qui réside dans la province de Québec doit être bilingue (français et anglais). En plus des facteurs habituels faisant partie du processus de sélection, tout candidat à un poste exigeant la conduite d’un véhicule comme compétence de base doit posséder un permis de conduire valide (p. ex. de classe 5, G, ou 1 AZ) et un dossier de conduite affichant un maximum de deux infractions et / ou accidents au cours des 24 mois précédant la date de candidature. Les candidats feront en outre l’objet d’une évaluation basée sur l’examen approfondi : 1) de leur dossier de conduite courant, 2) des résultats de leur entrevue et 3) des résultats de toute évaluation de leurs compétences de conducteur.