FedEx Freight Canada Looking for Customer Service Contact Centre – EXTERNAL POSTING at Mississauga, ON Full Time

Société: FedEx Express Canada

Titre de l’offre d’emploi: Customer Service Contact Centre – EXTERNAL POSTING

Identifiant de demande de poste: RC512299

Famille d’emplois: FXE-CAN : Service à la clientèle en Centre d’appels

Type d’horaire: Temps plein

Type de travailleur: Régulier

Exigences linguistiques: Français (Canada)

Lieux:
5985 Explorer Drive

Mississauga, Ontario L4W 5K6

Canada

****THIS IS AN EXTERNAL JOB POSTING

Interested FedEx EMPLOYEES, PLEASE APPLY INTERNALLY ON REQ RC506718 by 11:59PM Fri May 6, 2022, this posting for external candidates only.

FedEx Express Canada has open Full Time Customer Service-Call Center positions in our Mississauga ON location.

Our people are the foundation of our success. The differentiator in the employment relationship we value with our employees is our open, fair and respectful people practices and our positive work environment.

As a result, FedEx Express Canada has consistently been ranked in the top 50 Best (Platinum) Employers in Canada survey by Aon Hewitt and also placed amongst the 20 most respected brands in Canada.

Position Summary:
To guarantee a positive customer experience to all customers with both FedEx Express and FedEx Ground services on an international and domestic scope. The incumbent will identify customer needs and provide the best solution. In addition, they will also be responsible for promoting continued sales and generating potential incremental revenue wherever possible as it relates to both Express and Ground services. May be a subject matter expert on all matters pertaining to FedEx Ground shipments. May be the primary contact for all written responses to Contact Us website inquiries and requests for written apologies.

Required Knowledge, Skills and Abilities:
College Diploma preferred.

Knowledge of FedEx Express and Ground products and services preferred.

Knowledge of Canadian Customs regulations preferred.

Must be able to operate in a PC Windows environment and achieve minimum thresholds on mandatory testing and training.

Excellent interpersonal and verbal communication skills.

Good analytical and problem solving skills.

Good negotiation skills.

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment.

Willingness to be flexible and work different schedules and holidays based on business needs.

Experience in related global customer service applications preferred.

In the province of Quebec, must be bilingual (French and English

NOTES:

• You must have a dedicated work space to work in that can accommodate a small PC, keyboard, mouse, two (2) 23-inch monitors, etc.. You are required to have wired internet connection, and your own internet provider.

A cellular phone with a data plan is also required to access our systems.

Availability and Scheduling – Attendance is mandatory!

Hardware Pickup at HQ Mississauga: Tuesday June 14, 2022

Virtual Orientation: Wednesday June 15, 2022 starting at 1000 EST

First day of Virtual Training Thurs June 16, 2022

3 Phases of Training (paid for hours spent training), Training is being conducted remotely,

1st Phase Mandatory Training –Start 10 AM, End 1800 PM EST

Thursday June 16, 2022 – Friday July 8, 2022 (Monday to Friday)

Monday July 11, 2022, to Friday July 22, 2022 (1000 to 1830 EST)

2nd Phase Mandatory Training

Wednesday August 3, 2022 to Friday August 12, 2022

3rd Phase Mandatory Training

Tuesday September 6, 2022 to Friday September 9, 2022

Notes: Once Completed all Formal Training

Hours will vary between 07:00AM to 19:00 PM, Mon to Fri OR Mon to Sat with one (1) day off during the work week.

Working remotely from home is subject to change, as we are not sure what the business needs will be in once our ‘Back to Office’ team has determined when we can return to working in the office.

***If Successful Obtaining A Position, You Must Accept A Minimum Tenure Of 1 Year In The Customer Experience Organization Before Applying On Positions Outside Of The Customer Experience Organization.

ADDRESS: 5985 Explorer Drive Mississauga ON

WAGE: $18.91 / hour -Weekly pay checks, Benefits package, Employees Discount, Tuition reimbursement

Total Rewards Package:
FedEx delivers a comprehensive total rewards program with a full spectrum of benefits to meet your diverse needs:

Benefit plans: medical, health, dental, orthodontics, vision, etc.

Pension plan

Education assistance / tuition reimbursement

Community involvement: Canadian Blood services; Disaster Readiness, Relief and Recovery

Diversity

Vacation

Discounts: travel & entertainment, health &lifestyle, home & auto and electronics

IND02

DÉNI DE RESPONSABILITÉ

Cette description de poste est de nature générale et ne vise ni à présenter un inventaire complet de toutes les fonctions, responsabilités et qualifications exigées des employés affectés au poste ni à être interprétée comme tel. Le titulaire de ce poste doit accomplir toutes les autres tâches pouvant lui être assignées ; doit être capable de réussir les tests et programmes de formation obligatoires ; doit être capable de fonctionner dans un environnement PC / Windows ; doit réussir toute formation récurrente et maintenir les accréditations annuelles nécessaires le cas échéant ; et travailler selon un horaire variable en fonction des besoins de l’entreprise. Le titulaire qui réside dans la province de Québec doit être bilingue (français et anglais). En plus des facteurs habituels faisant partie du processus de sélection, tout candidat à un poste exigeant la conduite d’un véhicule comme compétence de base doit posséder un permis de conduire valide (p. ex. de classe 5, G, ou 1 AZ) et un dossier de conduite affichant un maximum de deux infractions et / ou accidents au cours des 24 mois précédant la date de candidature. Les candidats feront en outre l’objet d’une évaluation basée sur l’examen approfondi : 1) de leur dossier de conduite courant, 2) des résultats de leur entrevue et 3) des résultats de toute évaluation de leurs compétences de conducteur.