Festing Toyota Looking for Automotive Service Advisor at Huntsville, ON Full Time

We’re looking for talented individuals who want to be part of something special.

We offer; competitive wages, bonus structures, and a comprehensive benefit package.

Role & Responsibilities*

(*Including but not limited to)

1. Promptly Receive Service Guests into the Service Department.

• Review service appointment with customer, check history and recommended any additional services.
• Perform preliminary walk around, with guest (as per TSM) noting any damage, or visual requirements.
• Convey accurate wait times and estimates to guest, confirm alternate transportation if required.

2. Triage and Contact Customers for Any Additional Repairs Required Upon Inspection.

• Clearly liaise between technician and customer, to express the importance of the work required.
• Prepare and present accurate quotes, and timelines for repairs.
• Ensure technician has been accurately instructed on how to proceed, including any additional requests.

3. Prepare and Ensure Invoicing Accuracy.

• Contact customers to finalize payment, and pick-up requests.
• Thoroughly and clearly explain charges and service performed on this service visit.
• Pre-book next service appointment with coordinator making sure to follow the Toyota Maintenance

Schedule.

Qualifications and Education Requirements

Courteous phone manner, excellent organizational skills, effective listening, and communication skills.

Able to work in a fast-paced environment.

Training is available, and encouraged.

Preferred Skills

Familiarity with automotive DMS, DealerMine, Microsoft Office, preferred but not required.

Parts Department experience is an asset. Basic working mechanical knowledge is an asset.

Additional Notes

Must be a team player with an independent work ethic, a positive attitude, and strive for continuous improvement.

Monday-Friday; 8:00am-5:00pm. (Lunch from 12:00 – 1:00pm daily)

Able to work Saturday Rotation. (8:00am-12:00pm)