Are looking for a supportive, friendly, down to earth and family oriented workplace and the above description speaks to you? Don’t wait! Apply today !
What you will do:
Debrief with BDC support specialists for status updates, reviews voicemails, emails and resolves all emergent issues
Reviews BDC daily reports and Daily Operational Stats to determine appropriate level of action.
Demonstrates excellent customer service, handles customer escalated inquiries, responds to store leadership concerns, assists corporate BDC team on inquiries, projects and initiatives.
Receives, documents and responds to all business units internet-based and telephone service inquiries and leads
Regularly follows up to all leads to ensure all service opportunities are properly handled
Generates business for all departments by contacting customers with information about sales, initiatives, special offers, schedules maintenance, lease expiries, recalls, etc.
Oversees database and performance metric management
Maintains and looks for opportunities to optimize the BDC Service team’s performance
What you will bring:
Experience as a Business Development Supervisor
Call Centre experience
Experience in the automotive industry is considered an asset
Must have a valid Class 5 Saskatchewan Driver’s License upon employment
A proven leadership and brings excellent mentorship, coaching and communication
Strong attention to detail, experience with metrics and data
Exceptional customer service skills and de-escalation methods
Why FFUN?
$45,000-$50,000/year
Employee discounts on vehicle service, repairs, and parts
Health, Dental, and Life Insurance Plans
Corporate gym membership rates
Career growth opportunities
Pension Program, employer-employee matched contributions
FFUN Group is Canada’s fastest-growing motor and recreational retailers with over 25 locations throughout Canada, and growing. We are all about having FFUN and making the most out of life while providing our team with amazing opportunities. To learn more about us, visit ffun.com
We are defined by our core values:
Driven to Grow
Team Player
FFUN Attitude
Down to Earth
If this sounds like the opportunity you’ve been waiting for, we’d love to meet you. Apply online today.
Responsibilities Include But Not Limited To Performing verification and validation of automotive systems to meet federally regulated guidelines for software...
Apply For This JobCNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers....
Apply For This JobTasks Position Objective Porsche Cars Canada is looking for a Finance Controlling Intern for a 6-12 month tenure to provide...
Apply For This JobAbout Our Client: As Canada’s sixth largest city, Mississauga is home to 741,000 residents and more than 54,000 businesses, including...
Apply For This JobAs the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known...
Apply For This JobGig work opportunity! No passengers. No deliveries. No bosses. Just you, your phone, and your passion for cars. Mobile vehicle...
Apply For This Job