Who We Are
Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.
For more information about Fidelity Clearing Canada, please visit https//clearingcanada.fidelity.com/
The Purpose of the Role
The Salesforce Analyst FCC, reporting to the Director, Business and Application Support, FCC, is responsible for continually improving and enhancing the FCC Salesforce platform, gathering requirements and feedback, and designing best practice solutions. The incumbent is required to have a strong understanding of the Salesforce platform and a desire to keep learning. The Salesforce Analyst should understand all aspects of user management including support tickets training and designing solutions with user satisfaction a priority. The role works closely with other team members within FCC to align with FCC’s Divisional and Organizational goals
What You Will Do
Technical support
Application process and business analysis.
Deliver seamless customer service through teamwork and collaboration.
Using continuous improvement methodologies, continually searches for and takes initiative to improve and/or eliminate ineffective processes to improve customer service or gain efficiencies.
What We’re Looking For
The Expertise Your Bring
Current work authorization for Canada is required for all openings.
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].
No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity?
We are proud to be recipients of the following
Awards
Designations
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