For more information about Fidelity Clearing Canada, please visit https//clearingcanada.fidelity.com/
The Purpose of the Role
The Service Delivery team is the primary point of contact for day-to-day service delivery to Introducing Broker and Portfolio Manager clients of FCC. The Service Delivery Representative will develop and maintain excellent relationships with FCC’s clients, ensuring interactions meet our high service standards. They will act as a liaison between the client and the FCC back- office departments as required, ensuring that defined client service levels are being met. They will respond to enquiries raised by clients. They will ensure that heightened issues are promptly escalated appropriately. Responsibilities will also include assisting team members when required, participating in projects, and producing client metrics.
What You Will Do
What We’re Looking For
The Expertise Your Bring
Current work authorization for Canada is required for all openings.
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].
No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity?
We are proud to be recipients of the following
Awards
Designations
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