Want to be part of a team that’s changing the way Canada travels?
As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of couch-bound Canadians.
Yes, we’re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.
Flair Airlines is currently seeking a permanent. full-time Customer Experience Digital Transformation Manager to join our growing and ever-changing organization.
The Customer Experience Digital Transformation Manager will be based out of Edmonton, AB (YEG) and some travel may be required.
Primary Job Functions:
The Customer Experience Digital Transformation Manager will be responsible for leading and executing a comprehensive digital transformation strategy aimed at improving the overall customer experience. This individual will work closely with cross-functional teams across the organization to identify, prioritize and implement digital initiatives that will drive customer engagement, satisfaction, and loyalty. The successful candidate will have a proven track record of leading digital transformation projects, experience in customer experience management, and a deep understanding of the latest digital technologies.
Qualifications and Education Requirements
Required Competencies
Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program.
How to Apply:
Please apply online directly to the posting. Applications should clearly demonstrate how your skills meet or surpass, the requirements of the position of Customer Experience Digital Transformation Manager. Further information about the Company can be found at www.flyflair.com
At Flair Airlines, we work together to promote an inclusive environment that attracts talented individuals and signals our commitment to celebrate and promote diversity. We are devoted to creating equitable, inclusive, and diverse workspaces and we encourage qualified candidates from all backgrounds to apply for this role.
We wish to thank everyone who applies, however, due to the number of applications received only those shortlisted will be contacted. We cannot accommodate phone inquiries.
We look forward to meeting you at Flair Airlines!
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