This position will service FONEMED’s U.S. and Canadian operations including Newfoundland and Labrador’s 811 HealthLine and Mental Health Crisis Line. Calls received can vary greatly in subject matter and complexity. Our Client Registration Assistants must be attentive and engaged listeners who are comfortable registering patients with concerns related to all health care matters and who have a strong customer service mindset and desire to help others.
Position Overview
Through virtual care, we meet and provide care for individuals where they are. Fonemed provides 24/7 nurse advice and telehealth services to callers throughout Canada and the U.S. who need assistance in assessing their health symptoms, as well as advice regarding appropriate follow up care. Our Client Registration Assistant’s are the first point of contact for patients of our clients who are calling in with health-related concerns. Obtaining key demographics from patients, opening patient’s charts in our system, and registering the patients to be seen virtually. This position plays a large role in ensuring patients of our clients receive appropriate care in a timely manner, as well as creating an overall positive patient experience for our callers.
Role Requirements
Scheduling And Availability Requirements
Part time Monday-Friday daytime schedule working in a 0.5 FTE (20-25 hours/week) with no evening or weekends required. Please see below the scheduling and availability requirements:
Daytime Monday-Friday:
Education And Qualifications
What We Offer
System Requirements
You will be responsible to supply your own computer equipment including:
Why Work with Us
With over 20 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource – our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package. If you are looking for an opportunity to practice your nursing skills from home and work for company that values you, apply today!
FONEMED is an equal opportunity employer and is committed to diversity and inclusion in our workplace. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted.
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