Fraser Health Authority Looking for Director, Clinical Operations (Community & Hospital) at Surrey, British Columbia, Canada Full Time

Why Fraser Health?

Do you have a passion for healthcare as well as the energy and expertise to be a strategic leader? Are you looking to collaborate with physicians and clinical/support leaders in the system design, implementation and sustainability of clinical programs?

Position Highlights:

We are currently looking for a dedicated Full Time Director of Clinical Operations to join our team at Jim Pattison Outpatient Care and Surgery Centre located in Surrey, B.C. This position will allow you to combine your leadership skills and your knowledge to strategize, plan, design, implement, deliver and assess assigned clinical department/service within or across a hospital or health services area, or, for a Regional Program across Fraser Health.

In this diverse and pivotal Clinical Operations Director role, you will:

• Lead strategic/operational planning, integration, implementation and delivery of a program/department/service.
• Collaborate to communicate program/department/service needs and outcomes.
• Ensure program/department/service operate within approved financial mandate and review and endorse budgets and financial plans developed by Managers.
• Oversee development of policies supports for integration and standardization of health programs/services, capacity and ensuring a systems perspective.
• Ensure standardization of practice, quality, safety and cost effectiveness support creating integrated patient/client/resident-centered care.
• Represent the program/department/service in the health service community, civic/provincial governments or others.
• Ensure performance management criteria form the basis of metrics for program and individual performance plans.
• Provide leadership to support engagement and respect through support of the well-being and safety of our people through effective feedback, retention strategies, work practices that support work/life balance and the encouragement of personal and professional development.
• Liaise with Foundation Heads enhancing synergy with Foundation and Fraser Health strategic and operational priorities.

Your professional and technical capabilities will include the following:

• Demonstrated leadership in roles to lead and move forward complex organizational change issues across health service needs which support broad transformational objectives.
• Demonstrated leadership abilities to incorporate department/site needs within the broader context of the health delivery system and multiple site/service requirements.
• Demonstrated ability to work and lead within a matrix reporting structure.
• Sound working knowledge of planning concepts related to service delivery, budgetary, staffing, quality and strategic initiatives.
• Proven presentation skills within a senior leadership capacity.
• Proven proficiency of leading practice in the field of healthcare leadership.

If this sounds like the ideal role for you, here are more reasons why you should apply:

• A career that offers you the opportunity to work in a fast growing and exciting organization with professionals who are outstanding in their respective fields.
• Competitive salary package, including comprehensive health benefits coverage.

Fraser Health is proudly recognized as a BC Top Employer . Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Twelve acute care hospitals, BC’s first dedicated outpatient care and surgery centre and a wide range of services in public health, home health, mental health and long-term care facilities – all within Metro Vancouver and the Fraser Valley. Known as one of the most desirable place to live in the world, these vibrant communities along with inspiring scenery and easy access to an abundance of outdoor activities provide an amazing quality of life.

• Effective October 26 th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

We are proud of the innovation, dedication, professionalism and tenacity of our physicians, employees and volunteers. More than any building or technology, it’s our people who make Fraser Health distinct.

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Director, Clinical Operations provides leadership and direction on strategies, planning, design, implementation, delivery and assessment of assigned clinical department/service within or across a hospital or health services area, or, for a Regional Program across Fraser Health.

Oversees programs/departments/services to support operational leaders, remove barriers to patient transition and foster a culture of patient-centred care across the health care continuum. Partners with physician, clinical and support leaders in the system design, implementation and sustainability of an integrated clinical program to achieve Fraser Health’s priority actions supporting the Fraser Health Strategic Operating Priorities.

Works within a network of Regional Programs, centralized services, hospital sites and community health service areas.

Responsibilities

• Leads strategic/operational planning, integration, implementation and delivery of a program/department/service.
• Collaborates to communicate program/department/service needs and outcomes.
• Ensures program/department/ service operate within approved financial mandate. Reviews and endorses budgets and financial plans developed by Managers.
• Oversees development of policies supports for integration and standardization of health programs/services, capacity and ensuring a systems perspective.
• Ensures standardization of practice, quality, safety and cost effectiveness support creating integrated patient/client/resident-centered care.
• Represents the program/department/service in the health service community, civic/provincial governments or others.
• Ensures performance management criteria form the basis of metrics for program and individual performance plans.
• Provides leadership to support engagement and respect through support of the well-being and safety of our people through effective feedback, retention strategies, work practices that support work/life balance and the encouragement of personal and professional development.
• Liaises with Foundation Heads enhancing synergy with Foundation and Fraser Health strategic and operational priorities.

Qualifications

Education and Experience

A Master’s level of education in a field related to healthcare management, supplemented with seven (7) to ten (10) years’ recent related, progressively responsible leadership experience; or an equivalent combination of education, training, and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated leadership in roles to lead and move forward complex organizational change issues across health service needs which support broad transformational objectives
• Demonstrated leadership abilities to incorporate department/site needs within the broader context of the health delivery system and multiple site/service requirements
• Demonstrated ability to work and lead within a matrix reporting structure
• Sound working knowledge of planning concepts related to service delivery, budgetary, staffing, quality and strategic initiatives
• Proven presentation skills within a senior leadership capacity.
• Proven proficiency of leading practice in the field of healthcare leadership