Fraser Health Looking for Clerk/Unit Aide – Burnaby at Burnaby, BC Full Time

Detailed Overview:

Responsibilities:

• Provides reception services for the designated office by operating a multi-line switchboard or phone, answering/directing incoming calls for staff, taking messages, answering routine inquiries and providing information of a general nature; receives visitors and refers to appropriate areas; assists with arranging and contacting other agencies to obtain client information, as required.
• Sets up and maintains a filing system for a variety of records such as client records, correspondence, reports, minutes, directories and personal information by creating and labelling files, developing forms, indexing materials and filing.
• Assists with client intake by scheduling and confirming client appointments, obtaining client information, completing required documentation, maintaining wait lists and sending information to relevant sources; inputs data and information into relevant computer system for the purpose of admitting and/or discharging clients; updates records on a regular basis, as required.
• Types correspondence, reports and documents from rough draft, general instruction and/or recording devices by utilizing various computer software; inputs client information, maintains registries, develops templates and types from handwritten draft or general instruction; prepares various informational/resource packages by designing, updating, photocopying and collating packages/brochures for distribution to the clients/families and others.
• Provides clerical support to home support providers by ensuring payment and client care for a designated area(s); enters data into a computerized system, sends service authorization forms and related forms to the home support provider to initiate service, change service and change client care level and/or client cost, where applicable; receives and reconciles data reports against client records, identifies any discrepancies and forwards information to the designated Home Health Professional for follow up.
• Processes incoming and outgoing mail, faxes, reports/records, internal and courier documents by receiving, recording, date stamping, sorting and distributing mail to appropriate personnel and preparing outgoing mail for pickup; signs for receipt of packages and shipments.
• Arranges meetings/special functions by booking meeting rooms, contacting appropriate personnel, sending invitations, typing and circulating notices and/or agendas from written drafts; records and distributes meeting minutes, as directed.
• Assists others with the use of office equipment such as photocopiers, shredders, fax machines and other office software; carries out minor maintenance such as loading paper, removing paper jams, cleaning glass and changing toner cartridges; refers further maintenance required to Manager or designate for approval.
• Maintains and compiles statistics, as required by utilizing office software to track items such as nursing assignments; prints statistical reports as required.
• Coordinates off-site storage of records and archives; maintains records of what is stored off-site; locates offsite file and processes documentation for retrieval; completes necessary paperwork and arranges for records to be shipped to off-site storage, as required.
• Monitors and maintains levels of stationery, office supplies, medical and pharmaceutical equipment and supplies according to pre-determined levels by completing requisitions for signature and forwarding approved requisition to appropriate personnel.
• Receives and checks orders, restocks shelves, distributes supplies to staff as required and matches invoices and packing slips to ensure that supplies received are accurate; communicates with Home Health staff, central stores, local hospitals and pharmacies and other health departments regarding supplies and equipment.
• Cleans and sterilizes medical equipment and instruments in accordance with established procedures; prepares equipment and instruments for offsite sterilization; cleans and organizes supply areas and clinic rooms; clean service delivery rooms including dusting and washing shelves; cleans returned equipment and checks for repair.
• Maintains medical equipment and supplies by performing duties such as organizing repair/maintenance of equipment ensuring bottles of solution are correctly labelled in accordance with Workplace Hazardous Information Systems; delivers supplies and equipment to and from the hospital or other supply depot, as required.
• Performs other related duties as assigned.

Qualifications:

• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to organize and prioritize.
• Ability to type at 50 wpm.
• Knowledge of general office procedures.
• Ability to establish and maintain rapport with clients.
• Knowledge of medical terminology.
• Knowledge of nursing equipment including sterilization techniques and procedures.
• Business writing skills.