Fraser Valley Regional Library Looking for Customer Services Assistant 2 at Langley, BC Full Time

The Customer Services Assistant 2 provides exceptional customer service and delivers library and literacy programs and events within the library, in the community, and virtually.

WHAT WE OFFER

Our libraries offer staff a stimulating and collaborative work environment. Library workers are invited to join a team who is passionate about providing exceptional customer service to the community.

HERE IS WHAT YOU CAN BRING

Demonstrated proficiency in customer service skills.

Demonstrated proficiency in readers’ advisory, reference search strategy, and reference interview techniques.

Demonstrated ability and skill to plan, organize and deliver a variety of creative programs, including the Playground, with minimum supervision, to all ages and abilities. This can be done either in-library, in the community, or virtually.

Adapts and embraces new methods of delivering programs and services based on customer needs.

Demonstrated ability in database searching, and knowledge of automated library systems.

Ability to work independently and as part of a team.

Knowledge of services available in the community.

Demonstrated proficiency and interest in using a variety of related digital devices.

Accurate keyboarding skills of 30 wpm.

Proficiency in Microsoft Office.

Aptitude and ability to perform basic troubleshooting of software and hardware.

Physical ability to perform the duties of the position.

POSITION REQUIREMENTS

Diploma in Library and Information Technology from a recognized institution .

Up to six months work related and on the job experience.

Valid B.C. Driver’s License (minimum level ‘N’).

ADDITIONAL INFORMATION

Criminal Record Check is required.