Using our learnings from Freddie, we recently launched Frida (www.talkwithfrida.com), a direct-to-consumer telemedicine provider that provides mental healthcare, starting with ADHD. Frida will provide a streamlined way to access ADHD care, without the yearlong waits commonly experienced in the traditional Canadian healthcare system.
About the role:
We are looking for a Clinical Support Specialist to support the patients of a new virtual offering we are launching called Frida. Frida will focus on women’s mental health and will have its own website and brand, separate from Freddie.
Responsibilities:
Schedule, confirm, coordinate, and provide clinical support to clinicians and patients;
Serve as a point of contact between clinicians and the patient support team;
Keep track of our patient roster throughout their Frida journey to provide timely support when needed (i.e. requesting results, forwarding clinical documentation, etc.).
What we’re looking for:
Previous experience as a pharmacy/lab technician, medical assistant or administrative assistant
Excellent organizational and multitasking skills
Strong attention to detail
Flexible with changes to standard operating procedures
Nice-to-Haves:
Experience with medical systems and functions (i.e. electronic health records, secure messaging, etc.)
Open to working odd hours on some weeks
What we can offer you:
Ability to work from home
Competitive salary
Extended health and dental benefits that begin on your first day (no waiting period)
Paid vacation and sick time off
Flexible and inclusive work environment
Our culture is central to our success. We are driven to sustain our phenomenal growth, and this means we are always working closely and collaboratively to turn our ideas into reality. It is this sense of pace, innovating and improving pretty much everything we do, which makes Frida so exciting and unique.
Freddie and Frida are committed to being an equal opportunity employer, so we highly encourage those from excluded and marginalized communities to apply. Such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, HIV positive people.
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