Job Description Performance Management and Reporting Analyst
Department name
Process Support
Business unit
Wireless
A Little About Us
At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupting the status quo.
Does that sound like you? We’d love to meet you.
The role
Are you passionate about efficiency and customer experience management? The Care Process and Support team located in Toronto is currently seeking a Performance Management and Reporting Analyst to join their team As a part of the Care Process and Support team our primary focus is to enable our Contact Centers, Back office, Social Media, Retails Support and Operations teams with the necessary tools to succeed. Our primary function is to identify and report on performance and efficiency gaps and opportunities, while putting forward recommendations for improvement
A typical day
Performance Management and Reporting:
Contributes expertise to the development and delivery of performance training manuals and modules
Customer Experience Management:
Your Skills/experience
Other details
Privacy Disclaimer
At Freedom, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.
Freedom Mobile Inc, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Freedom Mobile Inc. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.
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